BrainStation is Hiring a Student Experience Specialist Near Miami, FL
About the Role The Student Experience Specialist is responsible for delivering an exceptional, seamless experience for our students. Students and educators will be in contact with you on a daily basis as they move through their professional development journey in digital skills training. Your role is to support them throughout this process to ensure excellent customer service and support throughout their BrainStation experience. Responsibilities
Primary point of contact for student and educator inquiries
Work with the Experience lead to execute the best student experience for BrainStation students, alumni and educators
Track and report student data and feedback to measure program success and alumni outcomes
Oversee student onboarding and course preparation to ensure a smooth handoff to Educators for course delivery
Resource industry professionals as educators, guest speakers and mentors for BrainStation bootcamps and courses
Work closely with our global Experience Team to develop and implement strategies to grow our network of industry connections
Identify opportunities to improve the student experience and course delivery process with a continuous improvement mindset
Coordinate logistics with campus operations team to ensure the best student experience both in-person and online
Stay up-to-date on industry trends to position yourself as a subject matter expert in tech
Participate in the tech community and build the BrainStation brand
Requirements
Bachelor's degree or equivalent experience
5 years experience in a customer or client-facing role, preferably in business development, recruitment, or growth marketing
Professional verbal and written communication skills; comfortable with cold outreach and building prospect lists
Demonstrable knowledge of pathways leading to specific career outcomes in a broad spectrum of areas within the technology industry is a strong asset
Familiarity with CRM and Sales tools is an asset
Strong attention to detail
A dedication to providing excellent customer service
Willingness to help out where needed in all facets of the organization
Perks and Benefits
Comprehensive Health & Wellness Benefits Package
Retirement Planning
Parental Leave Program
New Device Allowance
Socials, Outings & Retreats
Culture of Learning & Development
Flexible Working Hours
Work from Home Flexibility
About BrainStation Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. BrainStation has worked with digital leaders from the most innovative companies in the world, developing cutting-edge, real-world digital education that has empowered more than 100,000 professionals. Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings. BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.