BrainStation is Hiring a Coordinator, Customer Success Near New York, NY
About the Role As the Coordinator, Customer Success, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology, education, and growth, you are an individual who is fascinated with all things digital, thrilled to create incredible customer experiences, and eager to contribute to BrainStation's overall success. Responsibilities
Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
Triage requests to the appropriate teams to ensure a seamless, high-quality experience
Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
Document and build playbooks to support team growth and development
Requirements
Bachelor's degree
1-2 years of work experience in customer success, or a related industry
A willingness to learn and a coachable attitude
Ability to thrive in a dynamic, collaborative team environment
Desire to find creative solutions to challenges and problems
Ability to juggle multiple projects and work independently
Aptitude for learning and using new software
Perks and Benefits
Comprehensive Health & Wellness Benefits Package
Retirement Planning
Parental Leave Program
New Device Allowance
Socials, Outings & Retreats
Culture of Learning & Development
Flexible Working Hours
Work from Home Flexibility
About BrainStation Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. BrainStation has worked with digital leaders from the most innovative companies in the world, developing cutting-edge, real-world digital education that has empowered more than 100,000 professionals. Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings. NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation. The estimated compensation for this position is $50,000 to $55,000. This is an estimate and a compensation offer will vary based on applicant's education, experience, skills, abilities and alignment with market data.