Job Summary

· Stock all floor closets and guest rooms with clean linen and supplies.

Essential Job Functions

o Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms. 

o Unload and unpack the linen delivery twice a week, ensuring all linen and terry are stacked neatly, and in the right section for ease of pulling.

o Ensure security and confidentiality of all guest and hotel information and material. Secure and always maintain custody of keys in order to protect and preserve hotel property.

o Maintain lost and found according to company standards.

o Maintain and monitor the condition of all housekeeping equipment for proper maintenance, cleaning, and repair

• Greet and acknowledge guests. Anticipate and follow through on guests’ service needs.
• Respond to requests from guests or management in a timely and efficient manner.
• Report any maintenance issues or safety hazards to General Manager immediately.
• Communicate properly and effectively with the guest, coworkers, and managers.
• Maintain and promote a positive and cooperative work relationship with all hotel departments.

o Guestrooms:

• Take care of guest rooms, according to company standards including, but not limited to stripping beds and bathrooms; transport dirty linens and trash to laundry and dumpster area; emptying wastebaskets; replenishing all linen, and bathroom amenities; and anything else according to company standards.

o Common Areas:

• Take care of all public areas, according to company standards including, but not limited to stripping and restocking public restroom towels; transport dirty linens and trash to laundry and dumpster area; emptying wastebaskets; replenishing bathroom amenities.

o Laundry:

• Maintain and operate all laundry equipment in accordance with established procedures.
• Separate all linen into proper wash loads and like materials, spot treating stained linen before washing.
• Properly load and unload washers and dryers being careful not to overload either machine.
• Clean dryer lint screens every load.
• Clean exterior of all machines in the laundry room daily.
• Check/refill washer chemicals as needed. Follow proper use of approved chemicals.
• Fold linen in accordance with established procedures; remove any stained or torn linen.
• Fold and stack clean towels and place in appropriate storage location.
• Sweep and mop laundry floor daily. Clean and maintain laundry carts and storage areas.

Essential Core Skills and Competencies

· Requires ability to take written and verbal direction in English and speak English clearly. 

· Reliable and responsible character, with exceptional follow up and attention to detail.

· Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.

· Good listening skills, with the ability to respond quickly to needs and requests.

· Exceptional organizational skills with the ability to balance and prioritize work.

· Exceptional service orientation, with keen ability to focus and deliver on guest needs.

· Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.

· Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented.

· Highly motivated and detail-oriented self-starter.

· Able to perform routine work or the same task over and over again.

· Able to communicate effectively with guest, team members and management in English.

· Ability to understand and comply with proper cleaning techniques.

· Ability to take direction and follow instructions.

· Ability to work effectively as an independent contributor, and as a part of a collaborative team.

· Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

· Consistently at work and on time.

Supervisory Responsibilities

· None

Work Environment

· Work is performed primarily indoors, but one wing of the hotel is outdoor corridors.

· Must be able to walk outside in a variety of weather conditions.

· Frequent use of office equipment such as iPads, TVs, computers, and phones.

· High levels of interactions with guest, associates, and managers.

· Exposure to cleaning chemicals, dust, odors and possible bloodborne pathogens.

· Often in a fast-paced environment with time limits on performing duties.

Physical Demands

· Occasionally climbing a ladder or step stool.

· Continuous standing and movement.

· Requires regular listening and hearing ability and visual acuity.

· Regularly move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.

· Regularly reach overhead and below the knees, including bending, twisting, pulling and stooping.

· Able to stand, sit, or walk for extended period of time.

· Requires regular grasping, standing, sitting, walking, repetitive motions, bending, climbing.

· Requires regular listening and hearing ability and visual acuity.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Work Hours and Location

· Work is any time during operational hours to include morning, nights, weekends, and holidays.

· Possibility of working weekly hours work to extend beyond 40.

· One Location – Bradford House

Education and Experience

· High School diploma or equivalent.

· Familiarity with hospitality industry.

Other Eligibility Qualifications:

· Legally eligible to work in the United States.

· Strong computer skills.

· Able to read and speak the English language well.

· Able to pass a background check and pre-employment drug screening.

· Reliable transportation.

Pay:

· $13.00 per hour

Hours:

· Sun-Mon 9a-4p – 24 hours per week.

Employee Discounts:

· Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever.

· Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member.