Educational/Experience Requirements

• Experience working in a sales environment or with customers
• Use of various types of computer software packages including those that relate to real estate management, such as AppFolio and Follow Up Boss
• Bachelor’s degree and/ or related experience preferred.

General Responsibilities

• Assist the Property Manager in all aspects of their job
• Maintains all leasing activity in CRM Software
• Assist in the marketing of the apartments to achieve and to maintain market occupancy rate
• Greeting all people who visit the communities
• Maintains positive relations with residents and prospects
• Administrative responsibilities
• Adheres to policies and procedures as set forth by Braden Fellman Group, LTD

Specific Job Responsibilities

• Maintain leasing activity in company software
• Prepares and processes rental applications, lease packets, renewals and any related forms and maintain files for such documents
• Tours prospects through model apartments or market ready units (includes driving prospects for such a tour)
• Answers phone calls and give out rental information as dictated by policy/procedure
• Tracks how prospects are hearing about us and follow up after they have visited our property or properties
• Handles all details of move in’s, move out’s, inspections and any related forms submitting all within required timeframes.
• Obtain an acceptable closing ratio for leases using knowledge of property and community to overcome prospect objections.
• Assists Property Manager with preparation of required reports such as Weekly Status Report and others as directed by Property Manager.
• Initiates and distributes service requests for general maintenance and follow up as needed.
• Reports accidents and emergency situations to Property Manager and Regional Property Manager and assist with completing necessary incident report forms and related notifications to residents.
• Prepares lease renewals, coordinate all move-in dates and all changes regarding move-outs
• Assist prepare or input, daily rent collection for submittal to accounting department per company policy/procedure
• Ships competition through phone calls and visits on regular basis
• Performs inspections and pre-inspections of rent ready units
• Assists in coordination of paint schedule and contract inspection of work performed.
• Assists in inspecting completed units to ensure work meets standards.
• Assists Property Manager in delivering notices to residents, collection calls, filing and other such tasks as assigned (includes driving to properties to make such deliveries)
• Complies with all federal and local Fair Housing regulations and ordinances.
• Attends weekly meetings
• Performs other duties as may be assigned

Essential Duties of the Job

• Sales aptitude
• Team player
• Detail oriented – ability to multi-task and meet deadlines
• Strong communication skills with outgoing personality
• Highly organized
• Problem solving ability
• Valid Driver’s License
• Must have transportation as job requires travel between properties.