The Quality Specialist is responsible for maintaining the quality management system (QMS) as per ISO-9001-2015. This includes but is not limited to document creation and control, tool calibration, internal audits, corrective actions, and continual improvements. The Quality Specialist is also responsible for vendor recovery from suppliers along with identifying any trends related to warranty failures.

Duties and Responsibilities

• Maintain measurement tool calibration schedule and compliance with all departments, including 3rd party vendors.
• Perform in-house tool calibration as requested.
• Drive continuous improvement in the QMS System (SharePoint).
• Maintain ISO documents per ISO standards.
• Develop operation procedures, work instructions and forms as needed to support the QMS.
• Perform internal quality audits.
• Strive to discover innovative ideas that will result in incremental or dramatic

product/process improvement, commitment to continual department improvement.

• Support, track, and report Department level corrective action activity.
• Support cross-functional improvements in QMS.
• Responsible for QMS reporting.
• Responsible for vendor recovery
• Responsible for credit memo processing
• Maintain dealer quality records in warranty system.
• Responsible for creating service department KPI updates and reports, reporting distributor service KPI’s.
• Responsible for warranty trend analysis, and data mining as requested.
• Other assignments as needed and requested.
• Follow safety guidelines and department and corporate policies and procedures.

Job Knowledge, Skills, and Abilities

• Working knowledge of industry standard measurement and failure analysis tools such as Six Sigma, Fishbone, 5-why, and lean principles.
• ISO 9001 experience
• SAP S4 Hana experience a plus
• BI Tool experience such as Tableau or Power BI a plus
• Ability to perform detailed statistical analysis on data collected from all sources reference under responsibilities.
• Strong problem solving and analytical and discernment skills in various technical environments.
• Ability to produce work subject to precise measures of quality and quantity.
• Ability to work independently with minimal supervision; be reliable and punctual.
• Ability to multi-task, establish priorities and meet deadlines, maintain a flexible attitude, and approach towards assignments, and maintain level of organization in a changing and fast paced environment.
• Strong command of the English language, both written and verbal, Spanish speaking a plus.
• Ability to comprehend a variety of instructions, both oral and written
• Ability to communicate in a professional manner with all levels of an organization.
• Ability to communicate complex technical concepts to technical and non-technical audiences.
• Ability to be tactful and diplomatic in challenging situations; handle conflicts with difficult people in a professional manner.
• Formulate relationships of trust with customers
• Ability to maintain a high level of confidentiality.
• Excellent written and oral presentation and communication skills
• Expert knowledge of word processing and presentation applications; advanced knowledge of excel.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Lincolnshire, IL 60069: Relocate before starting work (Required)

Work Location: In person