Description

POSITION: Front Desk Operator; Hamilton

WAGE: $17-19.00; (New employees should expect to start at the base wage)

HOURS: School Year Calendar; M-F 1:30-6:30PM (variable hours)

SUPERVISOR: Assistant Director

EMPLOYMENT: Part-time; at-will

BENEFITS: Statutory

Job Summary: Under the general supervision of the Assistant Director/Site Director, the Front Desk is responsible for operating the front desk, providing quality customer service and ensures the safety & supervision of the members. Must be cooperative, friendly and create a safe and harmonious environment. Support with implementation of programs within the Formula for Impact and five core program areas (Character Development & Leadership Development, Education & Career Development, The Arts, Health & Life Skills, and Sports, Fitness & Recreation). Abide by and support the Club mission, to inspire and enable all young people to reach their full potential as caring, productive and responsible citizens. Must be cooperative, friendly and create a safe and harmonious environment. Abide by and support the Club mission, to inspire and enable all young people to reach their full potential as caring, productive and responsible citizens.

KEY ROLES (Essential Job Responsibilities):

FRONT DESK PROGRAM SERVICES

• Maintain the up keep, safety, security and appearance of the front desk;
• Responsible for monitoring and tracking all members and visitors upon entering and exiting the building;
• Facilitates the checkout and return of equipment at the front desk;
• Answer all calls that may come in and transfer to appropriate staff personnel;
• Disperse and communicate necessary information to members, families and the public about upcoming events, field trips and activities;
• Report supplies needed for facility and front desk as needed to supervisor;
• Maintain and print program and member forms;
• Creates monthly calendar and informational flyers;
• Provide direction, assistance and recognition to volunteers.
• Maintain all membership and dashboard systems of the Club.
• Responsible for all membership services including intake, database entry, filing, member photos, Club cards and orientations;
• Responsible for tracking programs and membership data for dashboard reports monthly;
• Maintaining member information with Kidtrax;
• Tracking daily membership and program attendance;
• Maintaining all Club documents and filing system at the front desk;
• Maintaining volunteer information with Volunteertrax;
• Creating reports needed for program support.
• Works with Director/Coordinator to accurately track transportation program;
• Maintaining transportation waiting lists, updating rosters, and transportation forms;
• Tracking and collecting payments, and creating invoices for the transportation program.

Other Duties:

• Abide by the Boys & Girls Clubs of the North Valley Policies & Procedures;
• Attend Board and Committee Meetings as requested;
• Attend local trainings and workshops in the field as requested;
• Attend staff meetings as requested;
• Abides by Federal, State and all applicable laws;
• Wear appropriate staff uniform while working;
• Perform other duties as assigned by Coordinator and Administration.

Disclaimer: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Requirements

• First Aid & CPR certified;
• Pass TB test;
• Pass FBI, DOJ and overall background check;
• NCLB Compliant (Proof of 48 completed college units, copy of college degree or No Child Left Behind Certificate; we can assist in getting you the NCLB certificate).
• 2 years of youth development and customer services experience preferred;
• Excellent oral and written communication skills, interpersonal skills development and maintenance.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Requires the mobility to stand, stoop, reach and bend;
• Requires the mobility of arms to reach and dexterity of hands to grasp and manipulate small objects;
• May require to ability to stand for long periods;
• May require the ability to walk long distances;
• May require the ability to work evenings and weekends as requested.