Ticket Operations Assistant (2024) - Bowie Baysox Baseball (Double-A Baltimore Orioles) (Bowie · MD)

• Actively prospect, research and sell group ticket packages, including nightly rental luxury suites, premium party areas and seating bowl options through various sales means including extensive phone prospecting calls.
• Use a full catalog of inventory items (Group Tickets, Full & Mini-Plan Ticket Packages, Food & Beverage Options, Suites, Meetings Space, etc.) to customize a comprehensive hospitality package that fits client needs.
• Handle incoming sales calls from call-ins to the organization.
• Follow up on sales leads generated by website and social media marketing.
• Meet or exceed weekly and monthly sales goals in the areas of season, group and partial-plan ticket packages.
• Maintain computerized records of all season and group customers.
• Provide superior customer service to clients - existing ticket holders, prospects, and single game customers.
• Actively promote and sell other special projects when necessary including, but not limited to potential family shows, concerts, special events.
• Be present at all home games and special events to service customers, establish new relationships and help manage game day duties.
• Additional responsibilities as assigned.

• Completion of Bachelor’s Degree or equivalent degree in sales, marketing or business; or equivalent combination of education and experience.
• Preferred 1-2 years Sales and/or Customer Service experience.
• Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs.
• Excellent oral and written communication and customer service problem solving skills.
• Strong ability to work independently and in a team environment.
• Must be willing and able to work extended hours including, nights, weekends and holidays. 
• Familiarity with the Baltimore/Washington Corridor a plus.
• Written and verbal fluency in Spanish a plus but not required.
• Photoshop or other graphic design experience a plus.
• Minor League Baseball experience preferred but not required.