Do you thrive on building strong client relationships and ensuring program success? Do you possess a deep understanding of product offerings and industry trends? Do you excel in communication, multitasking, and problem-solving? This may be a great opportunity for you! 

Boundless is looking for an energetic and adaptable Account Manager for a workgroup from a recent, newsworthy distributor acquisition. This position will support one of its top clients and requires working from the Cleveland, Ohio office a few days per week.

Responsibilities:

Responsible for the day-to-day Account Management for this client program, the AM tasked with leveraging our diverse service offerings, from BrandEQ to e-commerce platforms, to ensure program success. This role requires extensive product knowledge, adeptness in industry trends, and the ability to communicate effectively with clients, meet contract expectations, and contribute to sales strategy development—all while demonstrating adaptability and strong multitasking skills. The following are some of the detailed responsibilities: 

• Providing support for clients by learning about and satisfying their needs, while simultaneously supporting the efforts of the entire Account Management Team to which they are assigned
• Presenting and demonstrating the value of Boundless’ products and services to prospective buyers
• Compiling and analyzing data to find trends
• Developing sales strategies and setting quota
• Staying current on company offerings and industry trends
• Maintaining and growing a database of contact information by client
• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
• Handling complaints and negotiations
• Acting as a client advocate with a constant focus on developing a loyal client base

Requirements: 

• Minimum of three years of experience working in the promotional products industry
• Bachelor’s degree in business, marketing, sales, communications or related field
• Excellent verbal and written communication skills
• The drive and energy to manage multiple accounts and projects while looking for new opportunities within existing client base
• Ability to collect, track and analyze large amounts of data
• Adaptability and strong problem-solving skills
• Ability to build rapport and collaborate with others within the company and externally with both customers and third parties
• Extensive product knowledge within the sales promotion/advertising specialty industry
• Ability to understand client needs and handle the negotiation process
• Excellent active listening skills

About Boundless Network: 

At Boundless, we believe in being intentional with everything we do. As a leading B2B promotional products distributor, we provide clients with brand-building services that unlock creativity and collaboration, drive impressions, and build lasting connections with their audience through purposeful, product-driven campaigns. Our solutions-oriented approach combines people, branded product, and a flexible tech platform to inspire and amplify the identity and goals of each unique brand—from SMBs to larger enterprise organizations. In addition to our national network of sales professionals and product experts, our modern agency-level approach also includes tailored ecommerce solutions, warehousing, value-add creative services, kitting and fulfillment services for the celebrated brands that we work with.

Founded in 2005 and headquartered in Austin, Texas, Boundless has a proud history of creating Brand Love moments through endless product access, technical and creative innovation, completely custom merchandise, and dedicated service from first concept to final delivery. We strive to provide modern, technologically seamless solutions for product sourcing, marketing, ecommerce, and order delivery.

It’s an exciting time of growth and development at Boundless, as we are acquiring other like-minded branded merchandise distributors while remaining steadfast in our commitment to providing excellent customer and employee service on an evolving technology stack. We are proud of our enviable culture built on strong core values, a pioneering mindset, a people-first mentality, and a fun yet high-achieving work environment that celebrates each other’s wins. We also offer full comprehensive health care benefits, paid vacation, and matching 401k.

Boundless has been recognized in:

- Inc. 5000’s List of America’s Fastest Growing Companies

- 2023 PPAI Best Places to Work

- Top 20 ASI and PPAI Distributor

At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.