IN-OFFICE | FULL-TIME
Boulo is recruiting for an IT Field Technician in Dublin, Ohio for our client, a fast-growing company focused on providing superior managed IT services to small to mid-size businesses throughout Central Ohio.
Employment Type: Full-Time
Flexibility: In-Office with 85% of time visiting clients
Salary: $22-25 per hour
Benefits: 100% paid employee health insurance, Flex PTO, cell phone reimbursement, retirement savings with company match fully vested on hire, team lunches and outings
Are you ready to make a change in your IT career? Have you hit the ceiling of advancement in your current position? Our client is actively looking for an experienced IT Field Technician to join their team! Their culture of professional development, team focused daily operations and service excellence consistently attracts the best of the best in the technical world. The Field Technicians troubleshoot, advise and install solutions for our valued client's technology infrastructure. Your skills will be the foundation for their service desk talent pool. You will serve as a technical advocate for client's front line and executive level employees while providing definitive solutions to our client's hardware and network issues.

Responsibilities of the IT Field Technician:

• Respond to incoming support calls and emails
• Open/Work/Close Help Desk Tickets
• Install equipment at client locations with fastidious attention to detail ensuring a seamless start to finish experience for our clients
• Provide Our Clients with Mobile Device, Desktop and Laptop Support
• Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems
• Migrate User Data
• Provide Clients with Office 365 Support and Guidance
• Active Directory management
• Troubleshoot/Remediate Hardware, Software, Network and Printing Issues
• Facilitate New Device Configuration onto Client Networks
• Complete and Articulate Customer Network Audits
• Create Client Infrastructure Documentation

Qualifications of the IT Field Technician:

• Help Desk or Field Support Experience
• Exemplary Customer Service Skills
• CompTIA A and Network (or Commitment to Completing Within 6 Months of Hire)
• MTA - Operating, Networking and Security Fundamentals (or equivalent)
• Basic network troubleshooting skills
• Experience with Windows and MacOS
• Clean driving record - this position requires use of company vehicles

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Our clients are dedicated to building a diverse and inclusive workplace. If this role sounds exciting but your past experience doesn't include every qualification, apply anyways! You may be just the right candidate.
About Boulo: Boulo is the go-to recruiting expert for working mothers and employers that embrace flexibility for mutual benefit. To receive updates about new jobs and jobs not publicly available, create your Boulo profile here: https://app.boulosolutions.com/login