Job Description
Are you seeking a professional opportunity that offers a friendly and positive work environment where you can work with helpful colleagues? Do you want to make a positive impact on your community while advancing your career? Look no further than Boulder Medical Center (BMC)!
BMC is a local, independent, and physician-owned medical group with over 20 primary and specialty care departments, 90 providers, and 325 clinical and support professionals. Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond.
We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.
Summary:
Boulder Medical Center (BMC) is seeking customer service oriented candidates to join our local Resource team! This position is benefit eligible working full-time 40 hours per week Monday - Friday and is based at our BMC Foothills location (4745 Arapahoe Ave, Suite 200, Boulder, CO 80303). Below is a list of the different specialties BMC provides outpatient care for at this site location (other site locations will have different specialties represented).

• Audiology
• Endocrinology and Diabetes
• Family Medicine
• General Surgery
• Obstetrics and Gynecology
• Otolaryngology - ENT
• Pediatrics
• Pediatric Orthopedics

Job Perks:

• Full-time employees are eligible for medical / dental / vision, flexible spending, company-paid life insurance and Short Term Disability (STD) as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

Job Duties:

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

Experience and Skills

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting,preferred.
• Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

• $16.69 - $21.70/hour (full pay range is $16.69 - $25.03)

This position will be posted for a minimum of three days, subsequently until filled.
Location:

• Boulder, CO