19 Customer Experience Representative Jobs in Woburn, MA
Boston Centerless1 is Hiring a Customer Experience Representative Near Woburn, MA
- Drive and build enthusiasm for Customer Experience. Assist in raising the bar for our customer’s experience and the service levels received by others from BC.
- Communicate the need to Expedite/Prioritize Quotes and Sales Orders within the assigned territory to CE Manager when necessary.
- Obtain customer feedback on opportunities to improve the Customer Experience
- Create relationships with customers through exemplary service.
- Facilitate “EXPEDITE” orders through OPC.
- Proactively communicate to our customers and our FSM when a customer order is delayed and late. (Information must reach the customer as soon as we know that order will not be on time- well before ship date whenever possible.
- Serve as the primary voice of the customer and be the customer experience advocate in decisions that will impact the customer.
- Professionally collaborate as part of a team to achieve company goals while providing outstanding service to both internal and external customers.
- Interface with internal departments to develop on-time (quick turn-around) responses to customer inquiries with the greatest value to both the customer and BC.
- Enter and maintain information in CRM system and ensure authentic/accurate information is available to BC.
- Manage the accounts within a given territory, supporting the revenue targets and service provided through collaboration with Field Sales
- Enter customer information into M2M ERP system/updates customer information.
- Provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of BC’s products and services.
- Create RMA’s and ICN’s, as necessary.
- Guide the customer through all our customer experiences; always identifying their needs and Resolves product or service problems by clarifying the customer's complaint expectations in a swift manner.
- Achieve and be accountable for the assigned metrics developed by the Customer Experience Manager
- Process Quotes and/or Sales Orders as necessary to maintain an acceptable Turn Time and manageable Quote/Sales Order Queue
- Perform other related duties as required.
- 2-5 years of experience in a Customer Service or similar role
- Knowledge of customer service principles and best practices
- Systems Savvy. Experience with CRM systems, ERP systems and proficiency in MS Office Suite, including Outlook, Excel, Word, and PowerPoint is a must.
- Deliberate and skilled communicator, both oral and written and is adept at building and nurturing relationships and trust, an active listener.
- Professional demeanor and proven conflict resolution skills.
- Proficiency in Spanish or Mandarin Chinese a huge plus!
- Empathic communicator, able to understand other’s point of view.
- Proven experience working in a team environment and being a team player.
- A successful history working with multiple departments within a company.
- Must possess a positive attitude and be a key contributor towards exceptional customer service.
- Proven history exemplifying integrity, consistent with the BC T.I.T.E value system
- Exceptional Time Management Skills.
- Must have strong experience in problem resolution and a proven track record in customer retention through exceptional service.
- Passion for servicing others is a must.
- We're 21st century artisans - utilizing state-of-the-art technology and old-world craftsmanship to provide precision metal bars, pre-production blanks, and material preparation services to companies machining high precision components for a host of industries, such as medical device and automotive - helping them achieve success through streamlined operational excellence.
- At Boston Centerless, we have built an enduring character and approach to business that we call the “BC Way.” The BC Way transcends the products we sell, the markets we serve, and any of our leaders and individuals. This practice is why we come to work every day (Core Purpose) and how we choose to conduct ourselves through guiding principles (Core Values).
- We strive to set an example for the manufacturing industry and continually look to improve customer experience, as well as our work environment. Within our company, we celebrate upholding our Core Values with the Golden Bar Award which is given to associates to recognize their exemplary efforts.
- Our Service Vision of Raising the Bar with every Interaction, with both internal and external customers, translates our ambition of excellence in customer service through exactitude, engagement, and extraordinary attitude and experience.
- To be a role model for U.S. manufacturing.
- Growth ● Opportunity ● Pride ● Significance ● Secret Service ● Community
- be Trustworthy ● take Initiative ● put the Team First ● demonstrate Excellence.
- Raise the bar with every interaction. Service Pillars: be Exact ● be Engaged ● be Extraordinary.
Job Summary
Full Time
$43k-54k (estimate)
12/06/2023
06/30/2024
The job skills required for Customer Experience Representative include Customer Service, Initiative, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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