7 Customer Experience Specialist Jobs in Newton, MA
British Swim School is Hiring a Customer Experience Specialist Near Newton, MA
- Employee discounts
- Flexible schedule
- Opportunity for advancement
This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important first impression and then keeps it going by maintaining relationships with our families while on deck.
- Flexible schedules (3-5 hours) convenient for after-school & second jobs
- Paid training & Lifeguard Certification
- Fun work environment and culture
- Employee referral program
- Quarterly (actually fun) team events such as escape rooms, trampoline parks, zip-lining, and bowling to name a few!
- Requirements-
- An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships
- An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner
- Ability to be upbeat and ready to enjoy having fun at work
- Must be able to work regularly on a weekend
- Someone willing to cross train as a Swim Instructor when coverage is needed
- Setting up and take down the pool deck area before and after each shift
- Assisting our parents with questions they have about their schedule and the progress of their children.
- Supporting the aquatics team by being an active participant in the safety of our swimmers
- Supporting the aquatics team with attendance and skills
- Supporting the aquatics team in managing the seamless transition between classes
"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.
Compensation: $16.00 - $17.00 per hour
Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Job Summary
Full Time
Sports & Recreation
$90k-119k (estimate)
05/08/2024
07/07/2024
britishswimschoolfranchise.com
Fort Lauderdale, FL
100 - 200
Sports & Recreation
Related Companies
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
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Must possess excellent customer service attitude/skills.
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Step 3: View the best colleges and universities for Customer Experience Specialist.
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