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```Duties:```
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up on customer inquiries or provide additional information
- Utilize phone etiquette skills to ensure positive customer interactions
- Identify opportunities for upselling and cross-selling products or services
- Collaborate with team members to resolve complex customer issues
```Qualifications:```
- Excellent verbal and written communication skills in English (Spanish language skills are a plus)
- Strong problem-solving and analytical abilities
- Previous experience in customer service or a related field is preferred
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Sales experience is a plus
We offer competitive compensation, including opportunities for commission-based earnings. Additionally, we provide comprehensive training to ensure your success in the role. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$42k-52k (estimate)
12/07/2023
04/27/2024
bonifacehierskia.com
Melbourne, FL
<25
The job skills required for Customer Service Administrator include Customer Service, Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Administrator positions, which can be used as a reference in future career path planning. As a Customer Service Administrator, it can be promoted into senior positions as a Salesforce CRM Senior Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Administrator. You can explore the career advancement for a Customer Service Administrator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Administrator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Administrator job description and responsibilities
Work with phones and computers.
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They greet and assist customers, coordinate appointments and services and process service-related paperwork.
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Escalating high-level complaints to the service manager for immediate resolution.
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Assisting the customers' inquiries and concerns, recommending service alternatives and processing refunds.
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Ability to familiarize themselves with their employer’s products/services and give out sound advice.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Administrator jobs
Need basic computer skills and have some experience with computer software.
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Consider a business degree or business-related national vocational qualification (NVQ).
03/08/2022: Milwaukee, WI
Completing a college course or apprenticeship approved by the Chartered Institute of Personnel and Development (CIPD).
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Office manager/employee experience.
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Service-oriented with 3+ years of excellent experience.
02/08/2022: York, PA
Step 3: View the best colleges and universities for Customer Service Administrator.