Online screen printing & embroidery company in Brookfield, CT is hiring a Custom Apparel Customer Service Representative.

The primary responsibility is to assist customers in navigating the ordering process, think of it like Custom Apparel Concierge.

Key Responsibilities:

• Provide personalized assistance to customers with artwork, product options, and order placement.
• Listen attentively to customer needs and preferences, offering tailored recommendations and solutions.
• Collaborate closely with customers to ensure their vision is accurately translated into the final product.
• Communicate effectively with internal teams, such as production and design, to coordinate order fulfillment.
• Address any inquiries or concerns promptly and professionally, maintaining a high level of customer satisfaction.
• Keep detailed records of customer interactions and order specifications for reference and follow-up.
• Stay updated on product offerings, pricing, and industry trends to provide informed assistance to customers.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational abilities.
• Customer-oriented mindset with a focus on delivering exceptional service.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Comfortable with using computers and file management.

Ideal Candidate:

• Multi taskers, fast learners, problem solvers, hard workers and team players will excel with us.
• This position is ideal for someone who likes to be helpful, is friendly, is patient with others, likes to learn new things, enjoys a challenge, and wants to be part of a team.

We are looking for the right personality to blend well with our small group.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person