Job Description

Job Description

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Position Summary :

As The Weekend Front Desk Host, you will ensure each guest has a wow-worthy welcome, stay, and memorable goodbye. In addition to checking guests in and out, you will respond to guest inquiries / needs, take part in on-site events, and orchestrate meaningful interactions with guests to ensure total customer satisfaction.

Your shifts will cover weekends, from Friday to Monday.

Perks & Benefits :

• Competitive pay.
• Performance-based bonuses.
• Self-care allowance.
• Discounted and free stays at Bolt Farm Treehouse.
• Personal and professional development programs.

Requirements :

• Minimum of one year of experience in a similar role.
• Tech-savvy with a systems-minded approach. (You will be using several cloud-based applications)
• Proficient in computer skills, including Google Suite.
• Excellent verbal and written communication skills.
• Self-motivated, well-organized, and results-driven with a track record of meeting goals.
• Solutions-oriented mindset.

The Person We're Looking for Will Have :

• A passion for hospitality and creating delight for guests
• Strong relational skills
• A magnetic, charming demeanor
• A natural ability and comfort with sales
• Thoroughness and attention to detail
• Excellent customer service skills
• Previous food and beverage experience preferred

What You'll Be Doing :

• Greeting and welcoming guests
• Supporting guests with registration and accommodation assignments, helping with special requests
• Conducting tours of the rooms and property when applicable
• Handling guest requests (e.g. making restaurant reservations / recommendations, booking car service, recommending local attractions, etc.)
• Resolving guest complaints
• Facilitating guest rebookings (before and after departure)
• Event planning & support for on-site programming
• Set up and break down of dining experiences
• Maintaining a clean and organized work space and guest-facing areas
• Merch sales and inventory
• Managing special projects
• Performing other duties as assigned
3 days ago