215 Customer Service Specialist Jobs in Columbus, OH
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Bold Penguin, Inc is Hiring a Customer Service Specialist Near Columbus, OH
As the primary pilot of our software product, the Customer Service Specialist is the focal point of where technology meets the human touch at Bold Penguin. The Customer Service Specialist, manages a portion of our named accounts, including new customer onboarding activities and providing front line support. You will guide new customers through the onboarding process, including account set up and activation, provide best practice documentation and be an available resource. Additionally, you will assist in managing customer needs day to day, especially as it pertains to incoming chats and support cases.
WHAT YOU’LL DO
- Consistently deliver excellent service through customer queries (support tickets), email, live chat, and phone.
- Ensure all partner needs are met through frequent partner interactions covering status, account changes, servicing issues and overall account performance
- Manage and coordinate agency appointment requests with the assistance of our carrier partners.
- Manage customer records in our CRM, ensuring account-level, contact-level, and opportunity/sales-level accuracy
- Coachable attitude with a passion for learning.
- Adapt to new processes and technologies as they are developed and deployed.
- Communicate and multitask effectively.
- Contribute to a high energy, positive environment.
- Strong communication and multitasking skills
- Coachable attitude with a passion for learning
- Ability to drive and carry a conversation
- Proactive approach to problem solving
- Comfortable working with CRM tools, Google Apps, Microsoft Office
- Self-motivated, action and results oriented
- Previous experience in a call center or in-office customer service role
- Bachelor’s Degree preferred
- Commercial Insurance experience is a plus
After 90 days in this role, we offer competitive compensation and progressive benefits that include:
- Medical, Dental and Vision
- Disability and Life Benefits
- 401K with a company match
- Employee Assistance Program
- Parental Leave
- Paid Time Off
Penguin bling. Like swag themed after a certain Antarctic bird? Just. You. Wait.
Job Summary
Full Time
Insurance
$55k-72k (estimate)
03/07/2024
05/06/2024
boldpenguin.com
COLUMBUS, OH
100 - 200
2016
Private
ILYA BODNER
$10M - $50M
Insurance
Related Companies
About Bold Penguin, Inc
Bold Penguin develops a commercial insurance exchange that allows agents and brokers to send and receive insurance prospects.
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Call Center, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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