Position Summary: Lead Retail Operations department managers by setting vision, recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures and drive efficiency and profitability

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Teach, facilitate and coach managers to execute CFO-approved strategic plans, including guidance in annual planning process, and continual review of progress toward each goal and objective
• Full and frequent communication of all relevant information between the CFO and DRO
• Directs Retail departments to achieve organizational goals and financial accountability
• Meets regularly with retail managers in their department to wander, observe, discuss detailed operational plans, and facilitate continual improvement. Holds managers accountable for measurable results
• Develop and establish policies and objectives consistent with those of the organization to ensure efficient operation of individual departments
• Work with the management team to build a comprehensive vision for successful customer service and support for the organization.
• Serve as liaison (Client) to contract food service provider to ensure provider meets expectations for food serviceplan, retail locations and catering.
• Manage contracts for services including vending, textbooks, beverage and copiers

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of current technological developments/trends in area of expertise
• Ability to communicate with and understand the requirements of professional staff in area of specialty
• Ability to interpret, adapt, and apply guidelines and procedures
• Ability to develop financial plans and manage resources
• Skill in budget preparation and fiscal management
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
• Ability to manange contracts with outsourced vendors
• Knowledge of organizational structure, workflow, and operating procedures
• Knowledge of business practices and procedures
• Skills in the utilization of organizational management principles, methods, and techniques
• Employee development and performance management skills
• Bachelor's degree
• Five or more years related experience