Overview
Specialist, Production Services Application Support
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We’re seeking a future team member in the role of Specialist, Production Services Application Support to join our Asset Servicing Custody Cash Production Services team. This role is located in Pittsburgh, Pennsylvania or Lake Mary, Florida .
In this role, you’ll make an impact in the following ways:
Monitor and review the incoming alerts from automated monitoring systems or application email alerts and work on resolution.
Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs.
Participate in PTO CAB meetings and review the changes.
Maintain the run books, SLA, Application recovery documents up to date.
Follow the standard procedure to escalate incidents to the appropriate teams for resolution.
Lead investigations, resolutions, root cause analysis for incidents/problems and engage the required groups including Infrastructure Support and Application Development teams (as needed).
To be successful in this role, we’re seeking the following:
Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.
Identify new opportunities to streamline and improve recovery solutions.
Identify repeatable manual tasks and lead efforts to automate.
Support regulatory compliance or audit support activities as needed.
Participate in the DR contingency, Cross region testing and FOS events.
Provide knowledge and training to new support personnel.
At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg’s Gender Equality Index (GEI)
Human Rights Campaign Foundation, 100% score Corporate Equality Index
Best Places to Work for Disability Inclusion , Disability: IN – 100% score
100 Best Workplaces for Innovators, Fast Company
CDP’s Climate Change ‘A List’
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.