Description

SUMMARY:

Provides administrative services to Player Development Manager and Casino Host. Responsible for reports from Patron Management system and reports generated from information provided by the Director of Marketing. Supervises Casino Host. Works closely with Player Development Manager and Casino Host planning special events or activities that may take place in the VIP Lounge. Over sees all activities in the VIP Lounge. Meets and greets guests of the casino and ensures that a high level of customer service is maintained in the VIP Lounge. Must be knowledgeable of and be able to explain games offered by the casino as well as currently approved marketing promotions and programs. Must be knowledgeable of all hotel services and amenities. Provides comps to casino guests according to the approved internal controls. Performs duties, as assigned by the Director of Marketing and Player Development Manager at BlueWater Resort & Casino.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Assist in the development of guest invitation lists for special events conducted by the BlueWater Resort & Casino.Conveys terms of Player’s Club Program and explains qualification requirements to prospective gaming guests.Identifies and initiates relationships with new guests for possible enrollment into the Player’s Club.Assists and makes reservations for guests for on and off property outlets. Books and suggests dining, shows for guests.Supervises Casino Host and over sees all activities in the VIP Lounge.Schedules weekly shifts for active employees in the VIP Lounge.Works closely with Player Development Manager and Casino Hosts with coded players in planning special events or activities that may take place in the VIP Lounge.Reports weekly and monthly on VIP Lounge. Books golf reservations.Restocks VIP Lounge amenities.Requires Food and Beverage Handling Certification.Identifies all pertinent information of Black Platinum card holder, i.e., Birthday, Anniversary, Spouses Name, Taste in Food, Choice of Cigarette, etc.Oversees and greets active player(s) on the floor.Reviews all player arrivals thru Hotel Reservation System to insure room readiness and any amenities.Distributes information for casino events.Tracks daily check-in volume.Suggests activities for guest entertainment.Requests amenities from Room Service.Perform all duties deemed necessary for the success of the department. All other duties as assigned (non-gaming functions and issues gaming license permitting).

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures.

Ability to resolve applicable guest concerns. Enjoys interacting with people and have the ability to make each guest feel welcome. Service quality characteristics including courtesy, promptness, and professionalism. Knowledgeable in Word, Excel and Windows. Ability to work with minimal supervision is a must. Problem solving skills are much needed to clearly present ideas and findings to Supervisor and other departments. Knowledgeable with Microsoft PC. Organizational skills. Verbal and written communication skills. Ability to multi-task, work under pressure and meet deadlines required.

Qualifications

QUALIFICATIONS & REQUIREMENTS:

High school diploma or GED required. Two years Casino Host experience in the gaming industry preferred but not required. Must possess strong customer service skills. Must be proficient in standard office procedures and equipment. Excellent verbal skills, ability to be creative and innovative in guest satisfaction. Analytical skills and good computer skills necessary. Title 31 Training.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must able to stand, move, and work throughout the office area and property, including walking up to 1 ½ mile, climbing stairs, and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment.

WORK ENVIRONMENT:

Indoor office environment. This position regularly works indoors. The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times. Position is in a fast-paced environment. Smoke filled environment at times. Will have contact with employees, external agencies and the public.

ACCESSIBILITY:

Restricted

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.