Springfield, MO

*This is NOT a remote position*

Call Center Customer Service Manager wanted: Established and Successful Industry Leader seeks motivated Call Center Manager to lead our Service Client Care Center.

Please review the entire employment ad before submitting your resume.

Do you have the Enthusiasm, Energy, Determination, and Skills to operate a high-productivity call center? We are a successful, world-class automotive dealership looking for a dynamic, energetic leader with outstanding customer care skills, refined and proven managerial skills, and a passion for excellence! Our call center will focus on providing world-class customer service. This individual will be responsible for organizing and directing the daily activities of our outbound call center (which also handles inbound calls) for our service department.

Job brief:

We are looking for a skilled Call Center Customer Service Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff is well-organized and productive.

An excellent call center manager must be an organized, reliable, and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to provide outstanding leadership to attain goals and achieve great results for our dealership.

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Requirements for the Call Center Customer Service Manager:

• Minimum of 3 - 5 years supervisory experience in a Customer Service Call Center.
• Superb communication skills, both verbal and written.
• Verifiable and proven track record of success.
• Extensive customer service skills with the proven ability to resolve customer service issues.
• Self-starter, a professional, demonstrate initiative, resourcefulness, and strong problem-solving skills.
• Leadership – The ability to lead the department by displaying outstanding phone skills and a commitment and passion for creating customer amazement.
• Train – The ability to conduct daily training and coaching sessions with your team.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Advanced computer knowledge & skills including Microsoft Office and efficient typing and writing skills.
• Strong organizational expertise and attention to detail.
• Must be able to work flexible hours and days, including some weekends.

Essential Duties of the Call Center Customer Service Manager:

• This position requires a “roll up your sleeves, lead from the front” passion for customer retention, growing revenue, driving results, and reaching ambitious targets.
• The ability to coach, mentor motivate and provide overall team and one-on-one training to a team of call center professionals.
• Hire, coach, train, counsel, and monitor the performance of call center agents to ensure top performance.
• Maintain daily, weekly, and monthly service statistics
• Utilize exceptional problem-solving skills to work through the different challenges of a fast-paced environment
• Work effectively together with Service Managers, Fixed Operations Directors, and General Managers to advocate for your department and team to create maximum synergy, coordination, and cooperation
• Prepare call center performance reports by collecting, analyzing, and summarizing data trends.
• Drive daily calling activities -Inbound and outbound calling campaigns (all calls are customer-service driven, no cold calling)

Requirements for the Call Center Customer Service Manager:

• Minimum of 3 - 5 years supervisory experience in a Customer Service Call Center.
• Superb communication skills, both verbal and written.
• Verifiable and proven track record of success.
• Extensive customer service skills with the proven ability to resolve customer service issues.
• Self-starter, a professional, demonstrate initiative, resourcefulness, and strong problem-solving skills.
• Leadership – The ability to lead the department by displaying outstanding phone skills and a commitment and passion for creating customer amazement.
• Train – The ability to conduct daily training and coaching sessions with your team.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Advanced computer knowledge & skills including Microsoft Office and efficient typing and writing skills.
• Strong organizational expertise and attention to detail.
• Must be able to work flexible hours and days, including some weekends.

We Offer the Call Center Customer Service Manager:

• Great opportunity to join a proactive, customer-focused company
• Awesome income potential which consists of a base salary performance-based bonuses (Earn up to $XXK per year)
• Fantastic opportunity to lead a high-profile client care team.
• Comprehensive benefits, including Medical, Dental, Vision, Paid Vacations, and 401K.
• World-class training and development program and much more!

If you're the one, we want to speak with you now! Please email your up-to-date resume!

www.dealer-fx.com/blueprint