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Revenue Manager is responsible for both strategic and tactical initiatives related to revenue maximization. As a member of the Revenue Management Department, you will have the opportunity to set strategic direction, determine pricing, create promotions, and explore new distribution opportunities. Support General Manager in managing the Rooms, Food and Beverage and Repairs and Maintenance Departments to achieve the guest satisfaction scores, and operating and financial goals of the owner. Act as General Manager in his/her absence when necessary.
You will own the implementation of a business plan and product strategy. You will have exposure to senior management and work closely with Sales, Marketing, Trade Support and Services and Reservations.
CANDIDATE PROFILE
Experience
Minimum of 2-4 years of successful revenue management hotel experience
Minimum 3-5 years of management experience, preferably in both rooms and F&B.
JOB ESSENTIALS
Item | Example |
Revenue | Achieve all budgeted numbers. Daily involvement in sales and revenue management. At times, assist team in closing business. Ensure consistent positive RevPAR Index. Attend at minimum two revenue calls per month per hotel and contribute. |
Reporting | Provide accurate timely reports to the Executive Vice President and COO as per directed. Understand the hotels you manage. |
Culture / Morale / Turnover / Team Member Relations | Lead by example, build a solid culture and minimize team member turnover. When on visits, attend departmental stand up meetings, hold one on ones with hotel staff and hold team accountable. |
Maintenance / Safety | Verify on property walk throughs that solid preventative maintenance programs are in place for the entire hotel and equipment, etc. Conduct safety inspections. |
Brand Compliance | Must ensure passing of all brand training, QA inspections, etc. Be at or higher than brand thresholds. |
Travel | Job consists of 80% travel. Regional Vice Presidents must visit their hotels frequently (need hotels prioritized) and conduct full hands on support and analysis to ensure hotels are performing at their optimal best. |
Cost Containment / Profitability | Ensure all properties are controlling all expenses, re-bid service agreements, ensure PO and labor systems are in place and followed. Achieve or exceed profitability numbers. Ensure labor reports are in place and staffing guidelines makes sense. |
People | Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee. Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth. |
Training | Ensure all team members receive extensive training and go through testing prior to being placed into a role. Each front desk agent must stay over and experience all areas of the hotel and go through a checklist acknowledging they tried all of the hotels services. Team members must be aware of the local area. All team members must complete the required brand training as per brand requirements. |
Communication / Follow Up | In any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on external and internal guests. |
Expense / Labor Controls / Overtime | Ensure all Departments stay within forecasted numbers regarding departmental and labor expense. Expenses should be flexed based upon demand. Overtime must be controlled. Plans appropriate allocation of resources and assignments of staff utilize labor reports. |
Guest Scores / Experience | All scores pertaining to the hotel operations should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous years scores. All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc). Maintain TripleAAA 4 Diamond rating. Familiar with criteria. |
QA | Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to overall hotel operation. |
Safety | Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc. Ensure regular safety checks of the shuttle as well as all equipment and it is documented and kept on file. |
Maintenance | Ensure solid PM / maintenance and cleaning programs are in place. All should be documented and kept on file. |
Other
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Frequent travel via car and by plane.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**
I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.
Full Time
$183k-252k (estimate)
04/18/2024
04/27/2024
blueskyhospitalitysolutions.com
Uniondale, NY
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