JOB SUMMARY

The Banquet Houseperson is Responsible for set-up and clean-up of banquet functions.

CANDIDATE PROFILE

Experience

• High School Diploma is preferred, one-year hotel banquet food and beverage experience with excellent customer service experience.
• Must possess a Food Handlers Certification

JOB ESSENTIALS

• Set banquet facility to specifications as described on Banquet Event Orders (BEO’s); Communicate with Banquet Captain, Sales and fellow team members to deliver all specifications of functions.
• Break down functions as assigned.
• Clean meeting space at beginning and end of events to include vacuum, sweep, mop, polish etc.
• Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times.
• Ensure service areas and storage areas are clean and maintained in proper working order. Clean and dry floor to avoid slip and fall accidents.
• Keep linen separate from other items.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform any other job-related duties as assigned

Other

• Ability to prioritize, organize and follow up
• Ability to read and write basic English
• Ability to read and speak the basic English language as to fully comprehend job requests, caution notices, event orders and similar written material.
• Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and set up styles used in the meeting rooms.
• Ability to operate beverage equipment, e.g., coffee maker.
• Ability to lift and move multiple tables and chairs and podiums weighing up to 80 lbs. through a crowded room. This position requires considerable physical activity on a continuous basis throughout the shift for room set up and breaks down.
• Ability to establish and maintain effective working relationships with associates and guests.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with attendance rules and be available to work on a regular basis; Able to work varied shifts, including Weekday Evenings, weekends and holidays.
• Physical Demands
• While performing the duties of this position, the job regularly requires standing and walking for an for an entire work shift; twisting, bending, stooping, reaching, standing, Move, bend, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 100 lbs.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**

I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.

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