Blue Dot of Maryland is looking for an HVAC Service Manager to oversee the HVAC Service Department. In this position, you would provide planning and management in the safe and efficient servicing of HVAC equipment to our residential customers.

Skills we're seeking:

• 3 years’ experience managing a home service team is preferred but not required
• 2-3 years' experience managing an in-home sales team a plus
• Goal-driven and desire to succeed in a metric-driven environment.
• Must have drive and ability to excel in a fast-paced, competitive service environment.
• Strong presentation and customer service skills.
• Must have strong ethics and work as an effective, collaborative team member
• Strong relationship management skills with employees and customers.
• Strong technical skills.
• Ability to meet KPIs and deadlines.
• Computer literacy and familiarity with the internet.

Position Benefits:

• FAMILY-FRIENDLY ENVIRONMENT
• Company provided, take-home vehicle with gas card
• Company provided cell phone and laptop
• Opportunities for growth – we love to promote from within
• Medical, Dental and Vision Insurance options
• Company-paid virtual Dr visit service through CIGNA / HealthiestYou available on first day!
• Retirement - 401(K) with company match
• Life insurance, short term and long-term disability and MORE
• Flexible Spending Account / Health Saving Accounts
• 13 days of Paid Time Off & 8 paid Holidays per year

What you'll do:

• Manages and develops the service staff, which includes hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective production.
• Evaluates workload and schedules service work in a way that best utilizes manpower and maximizes profits.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Creates and manages budgets.
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion.
• Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management.
• Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.
• Set goals and develop specific plans to achieve objectives for growth.
• Evaluate and increase the skill level of their team. The ability to select, direct and mentor top talent is expected.
• Ensuring that company standard operating procedures are being implemented and trained.

Skills we're seeking:

• 3 years’ experience managing a home service team is preferred but not required
• 2-3 years' experience managing an in-home sales team a plus
• Goal-driven and desire to succeed in a metric-driven environment.
• Must have drive and ability to excel in a fast-paced, competitive service environment.
• Strong presentation and customer service skills.
• Must have strong ethics and work as an effective, collaborative team member
• Strong relationship management skills with employees and customers.
• Strong technical skills.
• Ability to meet KPIs and deadlines.
• Computer literacy and familiarity with the internet.

Blue Dot/American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, sex or gender (including gender identity and gender expression), sexual orientation, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state or local laws prohibiting discrimination.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

For more information about how we collect and use personal information, see our privacy policy on ARS.com ARS-Rescue Rooter is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• HVAC: 2 years (Preferred)
• Management: 3 years (Preferred)

Work Location: In person