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Description
Are you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row! We offer competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants and we are a Certified Great Place to Work!
What we Offer:
About Smokey Bones:
Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.
Roles and Responsibilities:
Guest Experience
Coaches teammates on how to deliver an excellent guest experience.
Coaches teammates on how to anticipate, identify, and resolve issues that impact the guest experience.
Coaches teammates on how actions impact the guest experience and how results indicate the level of guest service provided.
Positively interacts and visits with guests and solicits feedback.
Handles and follows up on guest concerns escalated from the teammate level, escalates to GM and DO as necessary
Ensures the quality of all restaurant facilities throughout the region by aligning with the General Manager and Director on priority needs, communicating with vendors, and supporting others in overseeing the repair or maintenance of the building, landscape, parking lot, equipment, seating, and technology.
Operations Leadership:
Models standards and expected behaviors for Restaurant managers, and teammates to follow.
Models and teaches our values and culture in a manner that others understand.
Models and trains all new menu items and changes in standards for departmental team members
Writes schedules for department staff
Coaches teammates on operational excellence, maintenance, and facilities.
Motivates teammates to improve performance
Delivers positive and constructive performance feedback to teammates; aligns with the General Manager/Director on appropriate progressive disciplinary action when teammates are not meeting performance standards.
Develops leadership skills in self and teammates
Financial Performance:
Establishes plans, communicates strategy to General Manager and Management Staff, and measures specific goals to achieve Company accepted inventory level, departmental sales growth, and guest satisfaction
Communicates areas of performance needing improvement within their department to meet business plan goals
Reviews sales and trends for your department and helps initiate programs to grow sales.
Willingness to learn Profit vs Loss statements, forecasting, and scheduling budgets
Conducts a wide variety of administrative duties in support of restaurant operations as it pertains to teammates and in compliance with local, state, and federal laws.
Requirements
The RIGHT person needs the following experience and qualities:
Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar)
Computer knowledge (Excel, Windows, POS, etc.)
Results-driven, trustworthy, and team oriented
Ability to engage and develop team members and coach in adherence to our company policies
Must be passionate about the hospitality industry and focused on creating amazing guest and employee experiences
Must be able to stand for 10 hours and lift 50 lbs.
Pre-Employment Screening Required Post Offer. Including but not limited to drug-test, criminal background check and verifiable employment references.
Full Time
$95k-125k (estimate)
09/05/2023
05/27/2024
The job skills required for Service Manager include Leadership, Scheduling, Planning, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.