Knowledge, Skills and Abilities Requirements:

· Must have a positive, friendly, can-do, entrepreneurial attitude and approach with all contacts on behalf of the Company, and maintain a “team” approach to sales, service, and inter-departmental communication within the organization.

· Must possess strong communication and organizational skills, with a clear, strong speaking voice and excellent telephone and social networking etiquette.

· Must have an excellent working knowledge of Windows PC-based hardware and software systems, including Microsoft Office (Word, Excel, Outlook, and PowerPoint).

· Must become proficient in American Business systems (ABS) windows software, wholesale distribution, quotes, order entry, time entry, and tracking functions, within two weeks.

· Minimum 2 years of customer service experience with excellent listening and problem-solving skills.

· Minimum 2 years of bookkeeping experience including journal entries and reconciliations

· General knowledge of printing, manufacturing, and promotional products business processes.

· Must be willing and able to periodically attend trade shows, ranging from 1 to 7 days. Must be willing and able to drive, fly, take a train, bus, or other vehicle to travel on company business.

· Ability to stand, bend, lift, move and pack product and materials up to 50 pounds required.

· Strict attention to verbal and written details is mandatory.

Responsibilities:

· Responsible for all aspects of customer service from start to finish.

· Answering and placing phone calls for sales and following up leads.

· Daily order-entry and maintaining accurate customer files; review documents for spelling, punctuation and grammatical errors and inconsistencies, including logo changes for customers.

· Prepare and deliver proofs to customers; follow through to obtain timely proof approvals.

· Assist in managing fulfillment orders utilizing mailing list software and variable data mailings.

· When assigned, provide back-up telephone support for other departments.

· Other duties including bookkeeping, sales, and marketing as assigned.

Additional General Information:

· Compensation and benefits will be based on demonstrated knowledge, skills, abilities and experience.

Work Remotely

• No

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Customer Service: 2 years (Required)
• Bookkeeping: 2 years (Required)

Work Location: In person