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Skynet Innovations, a Blue Alliance company, is a well-established IT service provider serving small businesses throughout the region. We are looking for the right person to fill the role of Support Engineer II. A Support Engineer II provides intermediate technical support primarily by phone or by ticket, but may be asked to go onsite as needed. The role is responsible for following the documented procedures for support, monitoring the ticket gateway, and maintaining ticket and phone SLA.
As a member of our internal support team, a Support Engineer II is part of a robust team, spanning different technical levels, who work together to apply the right expertise to every request, escalating issues as needed and doing whatever it takes to deliver a superior service experience for our clients.
Important Attributes for a Skynet Innovations Support Engineer II (Hybrid):
And of course, your technical skills! This should include:
As a Skynet Innovations Support Engineer II (Hybrid), we’re counting on you to:
Why would You want to work with Us?
Being part of the Skynet team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.
Benefits of working with Skynet:
Top Reasons our Employees Love Being Part of the Blue Alliance team:
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Skynet Innovations, participate in E-Verify.
Other
$74k-93k (estimate)
04/21/2024
06/19/2024
The job skills required for Support Engineer II (Hybrid) include Troubleshooting, Technical Support, Active Directory, Networking, Installation, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer II (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer II (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Engineer II (Hybrid) positions, which can be used as a reference in future career path planning. As a Support Engineer II (Hybrid), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer II (Hybrid). You can explore the career advancement for a Support Engineer II (Hybrid) below and select your interested title to get hiring information.