SCOPE: This position is responsible for performing a variety of clerical functions in support of the Housing Choice Voucher Program. 

ESSENTIAL FUNCTIONS:include, but are not necessarily limited to:

Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA’s Agency specific Software system(s).

Prepare, organize, print and assemble various material used in a variety of agency functions.

Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.

Review and process information for both owner and participant terminations from the HCV program.

Provide data entry support for the Housing Choice Voucher Manager.

Provide general administrative support with answering and assisting internal and external clients on the telephone, via the web and as walk-ins.

Assist with lease and contracts, applying and removing payments holds/abatements, scheduling appointments, filing, faxing, scanning and copying of documents.

Conduct unit and owner background checks on RTAs.

Perform rent reasonable assessments and set up units in system.

Open, create, distribute, log, verify, note and track various agency mailings.

Provide desk coverage for lobby areas within the agency.

Operate various types of office equipment.

Assist in briefings, with recertification appointments and other departmental/agency functions.

Provide customer service in accordance to CMHA’s Gold Standards to both internal and external clients, community stakeholders and other agency contacts.

Perform any other duties as assigned.