You will be responsible for:

• Product Management: Collaborate closely with a cross-functional team of engineers, designers, product managers, data scientists, marketers, and operators to drive product enhancements for the supply chain function. Advocate for supply chain considerations in coordinating with other product and engineering teams to prioritize, set timelines, and deliver functional solutions.
• Product Operations: Create support and training documents for internal and external users to ensure high levels of adoption and education on features.
• Technology Integration: Support the identification, evaluation, and implementation of technology integrations to streamline supply chain operations for the pharmacy network; collaborate with Product & Engineering teams to ensure seamless integration of systems, data analytics, and automation tools.
• Data-Driven Decision Making: Support maintenance and evolution of robust data analytics capabilities to drive insights into supply chain and pharmacy network performance; leverage data to make informed decisions that improve overall supply chain resilience and inform product enhancements.
• Performance Management and OKRs: Define technical barriers to achieving objectives and key results indicators (OKRs); implement product management strategies to drive continuous improvement and accountability.
• Technical Point of Contact (POC): Serve as a point of contact for day-to-day technical matters, including product- and order-related inquiries.
• Issue Resolution: Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams, particularly Product and Engineering, to find effective solutions.
• Collaboration with Internal Teams: Work closely with internal teams, including Revenue/Growth, Product, Engineering, Patient Services, Finance and Legal teams, to ensure seamless collaboration with pharmacy partners.
• SOP Development: Develop relevant internal and external SOPs to reflect market best practice, partnering with internal stakeholders and providing direction to our external pharmacy partners.

A successful applicant will fit the following criteria:

• Education: Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field. Master's degree preferred.
• Experience: Minimum of 5 years of progressive experience in product operations, technology, operations, and/or supply chain management (high-growth startup, healthcare tech, and or pharmacy experience is preferred).
• Technology and Data Expertise: Strong background in leveraging technology, data analytics, and automation to optimize processes.
• Collaboration: Demonstrated ability to lead cross-functional teams and drive seamless collaboration among supply chain, product/engineering teams, and external partners.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely. 
• Results-Oriented: Track record of achieving and surpassing targets.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities.