Job description

Blind Ambitions is seeking the right candidate for a Bilingual Administrative Assistant position. The right candidate will represent our company, fulfill the warranty scheduling needs of our clients on a daily basis, and provide administrative support to the office and scheduler.

Daily duties will include:

- Assist with answering a large volume of emails via MS Outlook and answering phone calls and texts.

- Communicating effectively with builders and customers regarding their appointment times, via email, phone, text, and automated communication portals.

- Creating appointments using our online scheduling system.

- Scheduling installers to complete warranty appointments in a timely and customer-friendly manner.

- Reviewing purchase order documents and reconciling them against measure sheets.

- Communicating to builders any issues that may arise and resolving them.

- Performing administrative tasks such as running reports for the warehouse, scanning, filing, and other duties as needed.

Job requirements are:

- The ability to multi-task in a fast-paced environment and adapt to frequent scheduling changes.

- Excellent organization, as you will work in multiple software applications throughout the day, on multiple monitors and browser tabs.

- Excellent attention to detail, including proper spelling, capitalization, and grammar, as you will be representing our company in your day-to-day communication with our clients.

- A logical understanding of how to work with files in MS Outlook and keep emails filed correctly, along with keeping jobs noted with all relevant correspondence.

- Excellent personal, phone, and email etiquette.

- Solid customer service skills, including a desire to help others and the ability to remain courteous and professional under pressure.

- Strong computer and internet knowledge, including at least intermediate skills with MS Outlook, MS Excel, and MS Word, and typing of at least 45-50 WPM.

- Punctuality and dependability to be at work. Start time is at 7:00 AM.

Approximately 90% of the day will be spent fulfilling CSR duties, with the remaining 10% providing administrative support to the office.

At least 1 year of dispatching/scheduling experience and customer service experience is required.

Job Type: Full-time

Bilingual: English/Spanish is a must

Salary: $14.00-$16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please expand on any experience and knowledge you have regarding scheduling of crews or field personnel.

Work Location: In person

Job Type: Full-time

Expected hours: 40 per week

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Language:

• Spanish (Required)

Ability to Relocate:

• Ft. Myers: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Fort Myers, FL 33916: Relocate before starting work (Required)

Work Location: In person