244 Customer Service Agent Jobs in Charlotte, NC
Blackstone Shooting Sports is Hiring a Customer Service Agent Near Charlotte, NC
Blackstone Shooting Sports is a state of the art shooting range and retail firearm store located in Charlotte, NC. With the ability to shop, shoot, train, and even entertain, Blackstone is a destination for first time shooters and experts alike. We are looking to add passionate and knowledgeable team players who are committed to our mission of delivering a best-in-class entertainment experience for all. This job starts at $17 per hour.
Our Guest Service Admin team handles the majority of our inbound telephone calls, web chats, emails, and ensures that our guests' receive friendly, prompt, and accurate information while keeping a sales mentality. The Guest Service team also coordinates events by preparing quotes and scheduling. Along with having a strong affinity for guest services, the ideal candidate will also:
- Have a deep commitment for guest satisfaction.
- Be committed to Blackstone's "Happiness Delivery System."
- Live our Core Values!
- GUEST-CENTRIC Guests are the purpose of our work, not an interruption to it.
- KNOWLEDGE WITHOUT CONDESCENSION Share Knowledge, not shame or opinion.
- PASSIONATE ENTHUSIASTIC We do what we do (guest service) because we love it, and we share that joy.
- WIN/WIN Never offer a deal you wouldn’t accept yourself but remember that we are a for-profit business.
- AMBITIOUS “Good enough” happened yesterday.
- Smile, and let people hear it!
- Understand, and be able to explain Blackstone's offerings, services, and products.
- Understand and adhere to ATF regulations. (Don't worry, we will teach you!)
- Demonstrate proficiency with various transactional processes within a guest's account.
Primary Responsibilities:
- Promptly answer all incoming phone calls.
- Respond to all web-based inquiries.
- Find the correct answer/s to guest inquiries (Inventory Check, Membership, Range, etc.)
- Update guest profiles, membership billing info, and reschedule classes & private instruction sessions.
- Processing payment for layaways and special orders.
- Prepare event quotes in a timely manner.
- Redirect phone calls to the appropriate party.
- Cross-selling and up-selling.
- Respond to radio messages from fellow team members.
- Contact vendor support for issues (power, security, IT, POS software, etc.)
- Assemble new member and new firearm informational packets.
- General administrative duties as assigned.
Job Summary
Other
Sports & Recreation
$34k-43k (estimate)
03/28/2023
06/28/2024
blackstoneshooting.com
Charlotte, NC
25 - 50
Sports & Recreation
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The job skills required for Customer Service Agent include Commitment, Communication Skills, Billing, Time Management, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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