About Blackhawk Network

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota.

Overview

Blackhawk’s Risk team is looking for a hands-on Senior Technical Product Manager to deliver innovative fraud solutions that reduces loss without impacting good customers. This role will enable Blackhawk to grow and launch new products without being impacted by bad actors. Because fraud can scale massively and quickly, automation strategy is key, as well as being able to partner with stakeholders for commerce and incentives growth, as well as security and compliance risk partners.

The ideal candidate will own the execution of more than one of our Unified Risk product lines and drive strategy across multiple stakeholders and domains. Candidates must have: a proven track record of driving product strategy, a desire to drive amazing new product capabilities in the critical risk management space. A strong understanding of fraud vectors (both physical and online), device intelligence, behavior intelligence, automation and AI/ML is highly beneficial.

Responsibilities

This includes, but not limited to: 

• Manage from concept to launch, collaborating with internal experts and clients to produce intelligent and insightful products and create holistic solutions partnering with technical program managers and engineers to deliver on product roadmap.
• Own the launch and release plans, collaborating with Account Managers, Business teams, exec stakeholders, partners, etc. to ensure proper prioritization of product features.
• Strategically and tactically own product development for Blackhawk's world class Content Distribution & Fulfillment platform for Prepaid - Open Loop, Closed Loop, Digital and Incentive products.

Qualifications

• Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
• Demonstrated understanding of payment flows and the methods bad actors use to take advantage of them.
• Proficiency in how to action device and behavioral signals to prevent fraud.
• Strong knowledge of how browser, retail, and mobile technologies are changing in order to maintain our advantage over adversaries, even when available data changes.
• Ability to analyze large data sets and find fraud signatures and trends.
• Ability to perform vulnerability assessments.
• Acumen in identity linking.
• Expertise in device fingerprinting techniques.
• Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
• Familiarity with Risk portals and dashboards and KPIs
• Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives.
• Fantastic problem-solving abilities, analytical horsepower, and attention to detail.
• Ability and willingness to work with distributed engineering, sales, services teams and partners.
• Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas.
• Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how workflow and systems integrations work.
• Strong product design skills, from a technical API and user interface design perspective to processing systems.
• Experience with cloud computing, service-oriented architecture, microservices, and event-driven architecture a plus.

Requirements  

• BA/BS in Computer Science, or equivalent practical experience. An MBA is a plus
• 5-8 years of relevant technical product management experience developing Enterprise and Business risk and automation platforms.
• Experience in managing end to end product launches (from strategy to execution)
• Usage of Scrum/Agile methodologies.
• Expert in writing Market Analysis, Business Case Development, Vision, Planning, Implementation, Support, including but not limited to use-case, sequence diagrams, workflow and domain model development.
• Positive attitude, and a collaborative approach towards problem solving.
• Excellent written and oral communication skills.
• Excellent organizational and analytical skills with strong technical abilities.
• Understanding of the Prepaid/Gift Cards space is a plus
• Experience with Data Science modeling and techniques preferred.

Benefits

Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $105,770.00 to $161,315.00

Salary Range for California Residents Only: $125,430.00 to $169,500.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.