Overview

We are looking for qualified bilingual (Japanese/English) Customer Service Specialist. Come join our team!

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

The bilingual (Japanese/English) Customer Service Specialist will play a key role in providing support to the team, our partners and consumers. The role includes utilizing multiple applications to support partner and consumer requests as well as being responsible for organization and maintenance of data. The ideal candidate possesses strong interpersonal skills and enjoys working with people in a customer focused environment that requires continual multi-tasking and flexibility.

Blackhawk Network offers a generous benefits package including 3 weeks’ paid vacation in the first year of service. 6 Sick Days, 11 paid holidays. Medical, dental, vision, 401K, Flexible Spending, Short and Long-Term Disability offered as well as Life Insurance AND we make recognition and fun a priority!

Responsibilities

• Handling 2nd level customer service support for partners and consumers (refund adjustments, consumer & partner gift card escalations, etc.)• Data entry using Excel. Inputting & summarizing gift card data• Communicating with external partners (written & verbal)• Responding to customer inquiries, providing professional, customer-facing interaction by phone, email or in person• Responding to and routing Customer Service incidents and emails• Corresponding with various Call Centers• Learn functional knowledge of Customer Service programs• With direction from management, planning and executing business process improvement changes relating to Customer Service. • Assisting with implementation of new programs• Participating in customer service recommendations, decisions and business rule development• Performing other duties as assigned• Some travel may be required

Qualifications

• Strong customer service skills and a client focused attitude• Comfort with complex and intangible concepts that are not fully determined• Excellent interpersonal skills, time management, and multi-tasking abilities • Excellent ability to prioritize, problem solve and manage numerous projects on tight deadlines with limited direction• Ability to work in an entrepreneurial atmosphere that may require management of a variety of tasks and duties• Ability to work independently and handle multiple deadlines• Excellent verbal and written communication skills• Must be organized, detail-oriented and demonstrate the appropriate sense of urgency • Individual must be adaptable, flexible, proactive, and professional with the ability to prioritize work, navigate successfully in a cross functional/matrix environment and engage support functions as required to complete the work • Proficient knowledge of Microsoft applications (Word, Excel, PowerPoint, Visio)• High School diploma required

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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