Job Type

Full-time
Description
Summary:
Manages all aspects of Sales for region from request for quote (RFQ) to invoice. Ensures customer satisfaction through efficient execution and solid communication. Utilizes reports to determine problem areas for on-time delivery (OTD) for quotes and orders. Project manages cross-functional teams to insure efficient quote and order execution and support from Supply Chain.
Essential Duties and Responsibilities include, but are not limited to the following:

• Manage Customer Account Team for region and ensure customer satisfaction
• Support Regional Directors in driving strategic sales initiatives for that region
• Interface with and support outside strategic partners
• Oversee execution of RFQs, tender and quotation activities for assigned region/accounts and provide direction to Customer Account Managers
• Analyze reports from ERP system to identify potential issues in order execution and quoting on time
• Partner with other departments to formulate plans to resolve issues in order or quote execution
• Possess advanced understanding of the territory procurement systems and major customers
• Understand contracts and coordinate with legal department as needed for contract review (i.e. rep. agreements, customer contracts, etc.)
• Possess product knowledge regarding AllClear and our partner OEMs
• Experience with Salesforce CRM and usage
• Investigate, coordinate, and resolve customer problems
• Assist in proposal writing and presentations as required
• Understand and operate in both the tactical and strategic environment
• Produce regularly scheduled reports from computer databases
• Train other team members in all aspects of ERP system as related to performing all of the above requirements
• Other duties may be assigned
• Understand and perform functions in accordance with AS9120 and ISO9001 Standards

Supervisory Responsibilities: Position may require supervisory responsibilities but will be determined based on skill set and team requirements as directed by the managing supervisor/VP. Supervisory responsibilities include:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, and disciplining employees; addressing complaints and resolving problems

Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of Equal Employment Opportunity policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Education and Experience:
•5 years' experience as a sales manager or equivalent required
•5 years aerospace or industrial related sales experience desired
•Bachelor's degree or equivalent experience required

• Experience and sound working knowledge of U.S. government procurement regulations (FAR / DFAR / FAA AMS, etc.)
• Ability to interpret contractual requirements and provide guidance to personnel and management
• Experience in USG Government contract administration / negotiation

Technical Skills:
•Experience with Quantum ERP or similar ERP systems desired
•Experience with Salesforce CRM desired
•Microsoft Office Suite experience required - Outlook, PowerPoint, Excel, Word
Language Skills:

• Fluent in English required
• Foreign language skills desirable

•Ability to read, analyze, and interpret general business information
•Ability to write reports, business correspondence, and procedure manuals
•Ability to effectively present information and respond to questions from groups of managers
Mathematical Skills:

• Average/Above Average

•Ability to work with mathematical concepts such as addition, subtraction, multiplication and division
•Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Physical Demands:
•Customary physical demands for office environment
•Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment:
•Traditional office environment; includes a warehouse environment
Travel:
•20% domestic travel may be required as deemed necessary to perform this job
The above is intended to describe the general content of and requirements for the performance of
this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical
requirements. Nothing in this job description restricts management's right to assign or reassign
duties and responsibilities to this job at any time. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.