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BJC HealthCare is looking for a Customer Service Rep I.
Do you have experience with handling patient financial assistance requests and processing payment information? Have your worked in a customer focused call center before?
Monday-Friday, full time position with flexible scheduling after training period.
Training schedule, Monday-Friday 8a-4:30p
Candidates should reside in the Greater St. Louis area.
OverviewBJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.
Preferred QualificationsRole Purpose
The Customer Service Representative I serves as an advocate for patients and their families. This position provides communication support, guidance, interpretation and education on billing, claim status and various customer-related inquires. This position is also responsibile for assisting patients with outstanding patient balances, which includes the resolution of debit and credit accounts balances based on the information gathered from insurers, physicians, hospital personnel, governmental agencies and patients.
Responsibilities
Minimum Requirements
Education
Preferred Requirements
Experience
Supervisor Experience
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
Full Time
Wholesale
$32k-40k (estimate)
09/15/2023
04/29/2025
bjc.co.th
New York, NY
25 - 50
Wholesale
The job skills required for Customer Service Rep I include Customer Service, Billing, Life Insurance, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep I positions, which can be used as a reference in future career path planning. As a Customer Service Rep I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep I. You can explore the career advancement for a Customer Service Rep I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.