OUR COMPANY :

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY:
Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

Role Summary:

OVERVIEW:

The Executive Assistant reports directly to the General Manager and Executive Team – responsible for close collaboration with them as well as the property’s operational leads to support key business initiatives and guest needs. :

DUTIES AND RESPONSIBILITIES:

Fully understand the roles and responsibilities of each Executive team member:

Exercise discretion and confidentiality with sensitive company information:

Develop and maintain relationships with ownership executives, investors, company associates, key vendors and the property’s Club members:

Administrative Tasks:

Schedule and manage the General Manager’s calendar :

Originate, organize and maintain documents pertinent to the property’s operations :

Transcribe accurate meeting notes and distribute as needed :

Respond and/or direct inquiries (phone, email) appropriately about the property :

Arrange travel (accommodations, transportation, itineraries) for the General Manager, ownership and company executives :

Spearhead holiday planning and execution (decor, guest communication):

Manage TrustYou platform :

Fulfill administrative duties as directed by Talent & Culture team (during slow/off season) :

Guest Support :

Provide additional support for Guest Services team:

Serve as a point of contact for VIP clients, address their requests and coordinate amenities :

Coordinate property tours for VIP clients and other notable guests :

Greet VIP clients as directed by General Manager :

Review and respond to online reviews daily :

Management of Property’s Members-only Club :

Serve as the primary point of contact for members of the property’s Club :

Maintain and update membership list:

Plan, organize, implement and host Club events :

Participate in and support other property events members attend:

Gather information and updates to write monthly newsletters.:

QUALIFICATION REQUIREMENTS:

Required:

Minimum of 2 years experience in an Administrative or Assistant role:

Highly effective multi-tasker in a fast-paced environment :

Exceptional communicator both written and in person :

Experience with the Google platform (documents, email, calendar) :

Desirable:

Hotel and/or Hospitality operations experience:

Bi-lingual:

Keen attention to detail :

Creative thinker and writer :

Familiar with Microsoft Office and Opera systems :

SKILLS, ATTITUDES, AND BEHAVIORS:

Exceptionally organized, reliable and solutions-oriented :

Kind, respectful, and delighted to help with a positive attitude:

Confident, curious and professional :

Prioritize delivering the highest quality experience for guests :

PHYSICAL DEMANDS:

Must be able to stand or sit for at least 8 hours and be able to lift up, push, and pull at least 35 pounds:

Bishop's Lodge is an Equal Opportunity Employer, M/F/D/V. Bishop's Lodge provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bishop's Lodge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.