Job Purpose

The purpose of the Donor Relations Manager is to support the organization’s overall fundraising efforts through planning and implementation of stewardship and donor relations programs. The Donor Relations Manager supports the development team’s efforts to broaden Bishop Museum’s individual donor base, along with supporting direct response activities to generate a growing revenue stream for the organization. Donor Relations supports the advancement team to ensure effective impact reporting and donor stewardship efforts (acknowledgements, meeting requests, printed materials, reports, events).

Donor Relations will be responsible for reporting to donors the impact of their gifts through fund reports, and other written donor information through comprehensive and integrated stewardship reporting. The position will be responsible for monitoring and evaluating these reports and programs while striving for continuous improvement and revenue growth. The position will have a fundraising goal for gifts from $1,0000 - $9,950 to include sustaining gifts. Donor Relations will play a significant role in carrying out these stewardship and fundraising efforts along with promoting the Museum’s mission through a number of venues to include and not limited to acknowledgments, events, reporting, and other stewardship activities. The position works closely with the Advancement team to support the overall stewardship and recognition plan of the Museum.

Duties and Responsibilities

• § Formulate, direct, design and coordinate the production of stewardship materials including donor reports to include endowed funds, thank you mailings and calls, gift acknowledgement letters, and donor stewardship and cultivation events;
• § Establish and manage information-tracking processes regarding acknowledgement, recognition, ongoing communications and continued stewardship of past and current donors to enhance their relationship with Bishop Museum and increase the likelihood of continued contributions;
• § Implement and manage sustainer program, including promotion, tracking, stewarding and providing annual acknowledgements;
• § Collaborate with fundraisers to formulate comprehensive donor reporting for top donors and implement the reporting program (i.e., impact reports);
• § Collaborate with fundraisers in establishing and implementing personalized and individual stewardship plans for top donors;
• § Establish and maintain effective communication with family members regarding memorial donations and fund balances;
• § The position must establish and nurture effective, collegial working relationships with co-workers, partners, donors and external contacts representing the Museum in a positive and professional manner.
• § Achieve annual fundraising goal of $200,000 from donors giving $1000 - $9,500 annually to include sustainers;
• § Oversee stewardship and cultivation events working closely with the advancement and special events teams;
• § Work on special projects and perform other duties, as assigned.

Qualifications

• § Bachelor’s degree from an accredited college/university in communications, fundraising, or related discipline;
• § 2-3 years of writing/communications experience preferred;
• § Strong communication and interpersonal skills;
• § Creative and strategic-thinking abilities;
• § Strong problem-solving, organizational and project management skills;
• § Ability to coordinate multiple projects;
• § Ability to gather and analyze data and generate reports;
• § Must be able to take the initiative to implement and coordinate processes;
• § Ability to meet deadlines;
• § Professional attitude and the ability to maintain confidentiality;
• § Demonstrated ability to work independently and as a team member;
• § Intermediate to advanced level skills in Word and Excel programs;
• § Ability to execute events and report on outcomes;
• § Familiarity with relational databases;

Other Requirements

• § Flexibility in working hours, as evening and weekend work is required.
• § Must have own car with proof of insurance and valid Hawai‘i Drivers License
• § Professional business-like appearance
• § Good Attendance
• § Detail oriented

Direct Reports

None

Working Conditions

Typical office environment. Occasional evening events that occur outdoors.

Physical Requirements

Ability to stand and walk extended periods of time and carry and move heavy file boxes.

Equal Opportunity Employer We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.