Customer Service Manager

Company: Biscayne Hospitality

Job Description:

Biscayne Hospitality is pleased to offer a Full-Time position for an experienced Customer Service and Support Manager. We are a rapidly growing small business offering a unique opportunity for dedicated and motivated individuals to grow their career trajectory with us. The candidate must be comfortable working in a dynamic, high paced environment with a passion for customer service. Candidate should be skilled in proactive communication, operating in a team setting, and managing multiple projects simultaneously. Candidate should have the ability for critical thinking and to deduce important issues. This position also provides a unique opportunity to travel throughout the US to customer sites to trouble shoot and resolve any deployment issues with our product.

Travel: up to twice a month on average

· Capable of leading our overall Service/Implementation team.

· Candidate should have a good working knowledge of mechanical and/or furniture construction concepts to diagnose product failure and discuss repair options with the service technicians.

· Good troubleshooting and problem-solving skills to determine cause of failure for a product.

· Able to work with our Production Team to create a plan for eliminating this failure in future products.

· Must have a customer service mind set and possess excellent communication skills.

· Candidate must meticulously pay attention to details and be able to understand and document the issue at the customer site.

· Candidate should be familiar with Microsoft Office, Drobox, and Salesforce

Pay Range: $70,000-$80,000; eligibility to Biscayne’s end of year bonus program; profit-sharing plan; 401k matching contribution; and 90% funding of the company’s health insurance plan premiums.

Biscayne Hospitality takes pride in being a valued partner and leading provider of well-built custom furniture to the hospitality industry – specifically boutique hotels and timeshares. We are committed to building trust with clients by providing exceptional service, exceeding expectations, and delivering top quality products on schedule and within budget. Our reputation is built on collaborating with clients to understand their specific needs and objectives, and then managing the fabrication process from initial specifications through manufacturing to final delivery destination.

Every one of our team members and every process we utilize has one purpose – to earn, build, and maintain trust with our clients.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Office: 3 years (Required)
• Supervising: 1 year (Preferred)

Location:

• Greensboro, NC (Preferred)

Work Location: Remote