Description

SUMMARY

The Guest Services Cashier is responsible for providing fast, friendly service to our guests while following proper cash handling procedures.

ESSENTIAL FUNCTIONS

• Greets all visitors with a smile and friendly manner, offers assistance and provides exemplary customer service to meet and exceed guest experience expectations.
• Communicates clearly and in a friendly manner.
• Maintains customer service standards while meeting needs of guests.
• Ensures accuracy of transaction to visitor and communicates appreciation for their business.
• Applies cash handling procedures, asset protection policies and requirements to daily routines. Accounts for any “over or under” at closings.
• Completes tasks on all checklists associated with the cashier position.
• Utilizes computer in the preparation and use of daily cash worksheet and balancing at the end of each day.
• Cleans and organizes assigned areas. Identifies and follows all Zoo sanitation standards.
• Serves as a team player to help others complete their objectives as needed. May be required to work in another capacity in the guest services area as needed.
• Given the opportunity, actively upsells daily admission into memberships.
• Identifies and follows strict safety protocols for guests as well as staff.
• Other duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by staff to successfully perform the essential functions of this job. While performing the duties of this job, staff should expect:

• Routinely exchange currency and goods with customers across a 3-foot distance.
• Communicate effectively with customers and staff.
• Occasionally lift and/or move up to 15 pounds.
• Exposure to wet surfaces.
• Depending on assignment, exposure to the elements can be expected.

Qualifications

QUALIFICATION REQUIREMENTS

The Birmingham Zoo recognizes that skills and knowledge come from both formal and informal experiences including education, paid work, volunteer service, and life experience. Those who meet the majority of the requirements for a position are encouraged to apply.

Education and work experience

• High School Degree or GED.

Skills and knowledge

• Perform basic math and accurate cash handling.
• Act with integrity and professionalism.

POSITION TYPE AND HOURS OF WORK

• Full time, part time, or seasonal.
• Weekdays and weekends required, occasional evening hours (during special events) and holidays.

WORK ENVIRONMENT 

Birmingham Zoo is dedicated to creating a global community where all people value wildlife and wild places. As a workplace, the Zoo is guided by its core values: Passion, Excellence, Teamwork, Sustainability, and Diversity & Inclusion. Black, Indigenous, and People of Color (BIPOC) and others who identify as nonwhite, people with disabilities, members of the LGBTQIA community, neurodiverse individuals, and those with diverse lived experiences are encouraged to apply for this role.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of this position. 

Birmingham Zoo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status or any other characteristic protected by law. 

APPLICATION PROCESS 

Applications will be accepted until the position is filled. If selected, a background check and drug test will be conducted prior to beginning employment.

Birmingham Zoo Inc. is a not-for-profit entity. The rate of pay for this position is $12.48/hour.