Multi-family Residential Community

Who we are

With properties across the Midwest, West, and Southeast, joining our team is a great opportunity to grow in the multi-family industry!

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held (“B&H”), we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. You must be ready to show up every day with a true passion for people and learning. Every leader has an exciting opportunity to profoundly impact our Purpose, “Enhancing Lives by Transforming Communities”, and turn it into reality. Are you up for the challenge?

What we offer
 Benefits and Compensation:

• Competitive compensation, bonuses, retirement plan option, life, medical, dental and vision insurance options
• Rental discounts at Birge & Held properties
• A collaborative, progressive, team development environment
• Paid holidays (including your birthday!) and 18 days paid time off per year
• Opportunities to make a difference in a growing and highly productive environment

The role
The Collections Specialist reports directly to the Property Manager. The primary responsibilities of a Collections Specialist includes maintaining a current pulse on the state of the rental account for the community, and taking proactive steps through resident and community relations to minimize billing and balance concerns.

What you will do

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Maintain the rental account for property
• Communicate with residents on late fees and eviction notices
• Assist in maintaining general files and an organized office at all times
• Reconcile and balances accounts
• Investigate historical data for each debt or bill
• Find and contact resident to ask about their overdue payments
• Take actions to encourage timely rent payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Contact third party rental assistance agencies if delinquent
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Communicate important information to residents with well-written and professional notices.
• Carry out other duties as assigned by the Community Manager or other Leadership staff.

What you will need
Skills and Competencies

• Must have apartment industry experience
• Excellent communication skills are required to ensure clear and professional communications with residents
• Strong multi-tasking skills
• Able to give direction, adapt to change, establish relationships, build consensus, anticipate roadblocks, and work in a team environment
• Must be self-motivated and able to complete assigned tasks
• Exhibit strong attention to detail with strong emphasis on customer service and quality of work

Education and Experience:

• Must be proactive and self-motivated, resourceful with impeccable communication and leadership skills
• At least two (2) years of residential property experience
• One-Site experience preferred

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

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