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Field Operations Supervisor
Biotouch Kansas, MO
$74k-97k (estimate)
Full Time | Retail 2 Months Ago
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Biotouch is Hiring a Field Operations Supervisor Near Kansas, MO

The Field Operations Supervisor position will manage, train and oversee dispatch teams, confirm shift coverage and manage customer service.

Job Responsibilities


  • Manages day-to-day operations activity and teams, and ensures the department is reaching goals set forth by leadership.
  • Assists the Operations Manager/Director of Operations with communicating and explaining new directives, policies, or procedures to teams.
  • Assists Operations Manager/Director of Operations with improving customer service and satisfaction through policy and procedural changes.
  • Partners with operations team to solve and communicates active driver and client issues.
  • Escalates client and driver issues as necessary to Operations Manager/Director of Operations.
  • Proactively manages dispatch boards for coverage, OTP and scanning compliance and addresses gaps performance discrepancies in real time with dispatch and drivers.
  • Oversees shift changes and handoff including start/end of shift team meetings/communications.
  • Reviews, validates and sends client status reports proactively per client expectations.
  • Coordinates team schedule/support to ensure appropriate coverage for client activity.
  • Manages customer complaints and solves in real time.
  • Communicate driver compliance, training and reinforce performance standards.
  • Identify areas of driver shortages, overloaded drivers and additional TSA drivers.
  • Manage team performance and develop team members for successive responsibility.
  • Manage team schedules for coverage.
  • Other duties as assigned

Required Skills and Qualifications

ABILITIES REQUIRED:
  • Thorough understanding of practices, theories, and policies involved in logistics, transportation, business, and finance.
  • Excellent verbal and written communication and interpersonal skills.
  • Superior managerial and diplomacy skills.
  • Extremely proficient in Microsoft Office related software.
  • Excellent leadership, analytical, decision-making, and problem-solving skills.
QUALIFICATIONS:
  • College degree in Logistics, Business or other related field, preferred.
  • Extensive and diversified background with at least 3 years of related experience.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$74k-97k (estimate)

POST DATE

02/26/2024

EXPIRATION DATE

05/22/2024

WEBSITE

biotouch.com

HEADQUARTERS

CITY OF INDUSTRY, CA

SIZE

100 - 200

FOUNDED

1984

TYPE

Private

CEO

CHANTELLE CHOU

REVENUE

$50M - $200M

INDUSTRY

Retail

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The job skills required for Field Operations Supervisor include Customer Service, Leadership, Transportation, Logistics, Microsoft Office, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Operations Supervisor. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Field Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Operations Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Field Operations Supervisor job description and responsibilities

Demonstrate outstanding leadership skills by providing guidance and support to staff in case of conflicts and work related issues.

04/09/2022: Jacksonville, FL

Monitor and manage expenses within the assigned budget.

04/07/2022: Trenton, NJ

Supervise office staff in the day-to-day functions of the department.

04/27/2022: Washington, DC

Delegate work responsibilities for staff and monitor employee attendance on a daily basis.

04/29/2022: Medford, OR

A field operations manager oversees the field staff, or the employees who work outside of the office.

04/29/2022: Providence, RI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Field Operations Supervisor jobs

Creating and managing team schedules.

04/27/2022: Austin, TX

Evaluating performance and providing feedback.

03/16/2022: Fort Wayne, IN

Evaluate performance level of field offices for quality purposes.

02/23/2022: Scranton, PA

Ensure Customer Success and Retention.

04/22/2022: Akron, OH

Determine the best way to measure understanding.

03/27/2022: Burlington, VT

Step 3: View the best colleges and universities for Field Operations Supervisor.

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