POSITION OVERVIEW :

The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately.

This position is the primary communicator between clients and couriers.

Responsibilities

DUTIES & RESPONSIBILITIES :

• Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
• Assign and dispatch all will calls and STAT’s.
• Monitor online dispatch board for potential issues.
• Add, change or delete scheduled stops in planning.
• Research and resolve client issues quickly and accurately.
• Communicate unresolved client issues to direct supervisor immediately.
• Monitor status of deliveries and pickups to ensure timely delivery to client.
• Assist couriers as needed to help ensure routes are completed to client expectations.
• Review route sheets for accuracy.
• Negotiate courier payout.
• Monitor and utilize web-based applications, tools, and reports.
• Prepare SOP for each account; shift turnover.
• Perform other duties as assigned.

Required Skills

QUALIFICATIONS & REQUIREMENTS :

• Effective communicator, both written and oral.
• Excellent interpersonal and customer service skills.
• Team oriented environment.
• Strong problem solving skills and attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient in Microsoft Office or related software.
• Some college or college degree in business, logistics or related field preferred.
• 3 years of customer service experience required.
• Courier software experience a plus.

PHYSICAL REQUIREMENTS :

• Prolonged sitting at a desk.
• Heavy communication via phone and email.
• Ability to lift up to 15 lbs at a time.

Last updated : 2024-04-27