60 Customer Experience Manager Jobs in Salt Lake, UT
bioMerieux SA Career Site - MULTI-LINGUAL is Hiring a Customer Experience Manager Near Salt Lake, UT
Description
As an Customer Experience Manager at bioMérieux, you will be a key leader in driving customer-centric initiatives to elevate the overall customer experience. You will play a critical role in defining and optimizing the customer experience journey and ensuring it aligns with our company's strategic objectives. This role requires a deep understanding of customer needs, strategic thinking, and the ability to lead cross-functional teams to deliver outstanding experiences that differentiate our brand in the market.
Primary Duties:
Customer Journey Mapping: Lead the development of a comprehensive understanding of the end-to-end customer journey, including all touchpoints and interactions with the company, products, and services.
Customer Experience Strategy: Develop and execute a holistic customer experience strategy based on customer insights, feedback, and industry best practices. Set clear objectives and KPIs to measure the success of customer experience initiatives.
Customer Feedback and Insights: Leverage customer feedback and insights to identify pain points, opportunities, and areas for improvement in the customer journey. Use data-driven insights to inform decision-making.
Cross-functional Collaboration: Collaborate closely with marketing, sales, product, and customer support teams to align customer experience initiatives and ensure consistent messaging and service across all departments.
Customer Persona Development: Oversee the development and updating of customer personas to guide personalized customer interactions and ensure a tailored experience for different customer segments.
Process Optimization: Identify process gaps and bottlenecks in the customer journey and lead cross-functional efforts to implement process improvements that enhance the overall customer experience.
Training and Development: Collaborate with Commercial Operations, Customer Service Operations and Global Commercial Performance L&D teams, to provide data, input and expertisein order toensure our customer-facing teams have the training and resources needed to deliver exceptional customer experiences.
Customer Retention and Loyalty: Develop and lead the execution of customer retention strategies, loyalty programs, and initiatives to increase customer satisfaction and loyalty.
Customer Advocacy: Foster a culture of customer advocacy within the company, championing the voice of the customer and driving customer-centric decision-making across all levels.
Training and Education:
Bachelor's degree in Business, Marketing, or a related field or equivalent experience. Master's degree preferred
Experience:
5 years of experience in customer experience management, customer success, or related roles, with a proven track record of driving impactful customer experience initiatives.
Exceptional skills in leading change, influence without direct authority and demonstrated the ability to inspire and guide cross-functional teams.
Experience in IVD diagnostics preferred.
Knowledge, Skills, and Abilities:
Strong analytical skills to interpret customer data and feedback and drive data-driven decision-making.
Customer-centric mindset with a passion for understanding and exceeding customer needs and expectations.
Demonstrated experience in developing and executing customer retention and loyalty programs.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Domestic Travel: 15%-20%
Job Summary
Full Time
$90k-134k (estimate)
12/14/2023
05/05/2024
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
Similar Jobs
Popular Articles
