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Summary
The Call Center Manager shall possess the drive to improve our various sales, documentation, customer service, re-order, and DME distributor teams by developing and implementing strategic call center plans to drive business growth. The call center manager must possess an ability to understand medical compliance in call centers with matters pertaining to Medicare guidelines and HIPAA, as well as analyze trends throughout our diverse marketing channels to promote sales growth. We are searching for an experienced and versatile manager who is eager to learn about our patients, our employees' needs, and fill gaps in communication or compliance. Our ideal candidate has experience developing and executing training campaigns while managing and inspiring departmental teams, furthermore, understanding that sales is about making connections with people who want a product or service. They will be comfortable with day-to-day sales, training, call auditing activities, and evaluating their role in the business's long-term strategy, thriving with tight deadlines and changing needs.
Essential functions
Work environment.
Physical demands
Travel required.
Required education, skills, and experience.
Additional eligibility requirements
Work authorization/security clearance requirements.
Affirmative Action/EEO statement
Bioderm is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Full Time
Medical Technology
$79k-111k (estimate)
04/21/2024
06/20/2024
bioderminc.com
LARGO, FL
100 - 200
1991
Private
GAET TYRANSKI
$10M - $50M
Medical Technology
Bioderm is a medical device company that manufactures and sells hydrocolloid products for urinary management and infection control applications.
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.