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Binson's Hospital Supplies Inc.
Sterling, MI | Full Time
$51k-70k (estimate)
2 Months Ago
Customer Care Associate
$51k-70k (estimate)
Full Time 2 Months Ago
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Binson's Hospital Supplies Inc. is Hiring a Customer Care Associate Near Sterling, MI

As an industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today!

WHAT WE'RE LOOKING FOR:

  • High School diploma or equivalent

  • Excellent communication skills

  • Outstanding customer service skills

  • Ability to teach and train on equipment

WHAT YOU WILL BE DOING: 

  • Efficiently set up CPAP devices for patients, ensuring proper installation, calibration and function

  • Teach patients the importance of compliance and use of CPAP device

  • Maintain an average CPAP compliance rate for patients as set forth by VP of Respiratory

  • Be an active participant in the CPAP/Respiratory Tech meetings to review monthly stats 

  • Complete proper patient documentation in initiation of respiratory therapy procedures

  • Answering in-store phone calls for respiratory or sales floor 

  • Coordinate all aspects of services including physician’s orders

  • Coordinate with the patient and caregiver(s) for therapy and/or equipment instruction

  • Perform sales and rentals using the POS system

  • Requisitioning of product

  • Enter patient information in computer systems

  • Any additional duties assigned

LOCATION & SCHEDULE: 

  • 43900 Schoenherr Rd, Sterling Heights, MI 48313
  • Monday-Friday 9:30 AM - 6:00 PM 

WHAT'S IN IT FOR YOU?

  • Competitive wages and benefits
  • Health, Dental, Vision and Life Insurance
  • Paid Holidays/Floating Holiday
  • Paid Vacation
  • 401k Retirement Savings
  • Growth & Advancement Opportunity 
  • Paid training

ARE WE A MATCH?

If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action.

Job Summary

JOB TYPE

Full Time

SALARY

$51k-70k (estimate)

POST DATE

03/15/2024

EXPIRATION DATE

05/09/2024

WEBSITE

www.binsons.com

HEADQUARTERS

Center Line, Michigan

SIZE

100 - 200

CEO

Daniel Vitale

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About Binson's Hospital Supplies Inc.

Since 1953, Binson's has been providing the highest quality medical products and services to customers in Michigan and across the country. As a family owned and operated business, Binson's continues to grow and be an industry leader for health and wellness.

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The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.

If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Associate job description and responsibilities

Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.

02/19/2022: Phoenix, AZ

Understand customer requirements so as to provide appropriate clarifications and solutions.

04/02/2022: Dayton, OH

Work within various teams to ensure outstanding customer service.

03/12/2022: Detroit, MI

Maintain broad knowledge of customer products and services.

03/25/2022: Burlington, VT

Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.

04/17/2022: Lancaster, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Associate jobs

Attending training sessions to grow knowledge of products and to develop customer service skills.

02/08/2022: Reading, PA

Maintain an updated knowledge of the organization's products, services, and customer service policies.

01/29/2022: Lompoc, CA

Customer orientation and ability to adapt/respond to different types of characters.

02/04/2022: Canton, OH

Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.

04/12/2022: Santa Maria, CA

Delivering great customer experiences (CX) needs to be everyone’s job.

02/01/2022: Nashua, NH

Step 3: View the best colleges and universities for Customer Care Associate.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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