The incumbent in this position serves as the primary technology resource for the clinical, financial and/or 3rd party information systems within a business unit and/or division. Responsibilities include planning and design of business solutions and resources needed to meet business goals/objectives, facilitate the integration of data, information, knowledge and/or systems to support improved productivity, efficiency, decision making, and/or quality outcomes for all clinical, financial or 3rd party roles within Billings Clinic and its regional partners. Position is responsible for implementing and operational support of system configurations, analyzing data, information and information system requirements. Provides technical expertise as a consultant to the user community for Billings Clinic and its regional partners. Responsible for on-going training and education of all user personnel within assigned support areas.

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Provides day to day operational support for assigned systems. Participates in supported system implementations for Billings Clinic and its regional partners
• Acts as a liaison and expert with the end-user community, and software vendors to identify problems and concerns regarding the overall performance and/or effectiveness of the technologies and workflows that impact supported users. Researches, analyzes and provides recommendations for corrective action to resolve problems with the internal functionality of the system and/or integration of information between systems. Collaborates with the technical resources and/or software vendor with recommendations for system enhancements, detailed information regarding technical or functionality problems and assists with implementation of recommended fixes.
• Utilizes lifelong learning skills to maintain current knowledge of trends and developments related to specific role and/or area of expertise as it relates to information management systems and the assigned department, business unit and/or organization. Identifies and seeks out growth opportunities and shares knowledge with colleagues.
• Performs additional duties as defined for the specific role. See table below. Performs other duties as assigned or needed to meet the needs of the department/organization.

Minimum Qualifications

Education
• Minimum 4 Year / Bachelors Degree in related field
Other Minimum Qualifications

• Bachelor’s degree and/or equivalent work experience (2 years). An equivalent combination of education and experience related to the identified tasks, knowledge, skills and abilities will be considered
• Current Montana license/certification/registration as applicable and appropriate to education/training (RN, Pharmacist, MD, Medical Technologist, etc.)
• Current state driver’s license and the ability to be insured to operate Billings Clinic vehicles
• Responsible for providing home internet access and cell phone
• Work with project timelines, resources, deliverables and constraints.
• Support solution delivery to meet organizational needs with assigned applications.