DUTIES AND RESPONSIBILITIES:

• Assists in development of care protocols, keys measures, and standards of care.
• Assists with establishment of program goals and objectives for patient care and management.
• Engages patient and patients’ family in the developing of health care strategies aimed at improving quality of life thru education, empowerment and access to appropriate health care services.
• Monitors trends and implements strategies to assist patients with accessing appropriate level of care.
• Assists in implementing team-directed improvements by using and teaching others the PDSA change model.
• Participants in team directed activities such as daily huddles.
• Develops and conducts staff training as appropriate and necessary, to include introduction of new equipment, policies and procedures and all electronic patient care and practice management systems.
• Monitors patient electronic medical record and produces reports as requested.
• Follows data entry requirements based on BSHC protocol and policy.
• Tracks and reports established key measures for disease management, referrals and preventive care.
• Attends internal and external meetings as requested to accomplish patient care management program goals.
• Actively participates in performance improvement activities and a serves on the QI/Performance Improvement Committee as requested.
• Manages triage of walk-in patients.
• Responds to patient telephone calls (during and after office hours) based on BSHC policy.
• Performs after-hours on call duties as schedule indicates.
• Instructs patients regarding health promotion, lifestyle modification, disease prevention, self-care necessary for certain conditions, and proper medication usage. 
• Reviews and explains further diseases patient may be diagnosed with.
• Coordinates patient flow through clinic.
• Provides nursing care according to the Kentucky Registered Nurse Scope of Practice
• Performs prenatal workups (if applicable).

• Adheres to the terms and conditions set forth in BSHC’s corporate compliance program.
• Ensures confidential information in accordance with BSHC’s policy and current HIPAA regulations.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS / REQUIREMENTS:

• Licensed to practice as Registered Nurse in the state of Kentucky.
• BLS, ACLS & PALS certified.
• Previous experience in Primary Care, ER or Med/Surg preferred.
• Proven communication skills, both verbal and written

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT:

• Physical mobility is required, including standing, walking, lifting, and bending. Significant portions of daily assignment many involve standing and walking for extended periods of time.
• Must be able to lift up to 15 pounds at times.
• Work is normally performed in a typical interior/office work environment.
• Significant portions of daily assignment may involve application of manual skills requiring eye-to-eye hand coordination in combination with finger dexterity, e.g. keyboarding.
• Ability to articulate clearly to patients.
• Frequent interruptions.
• Fast-paced, working on multiple activities throughout the day.