JOB TITLE : Match Support Specialist - Bigs in Tech (MSS - BIT)

DEPARTMENT : Programs - Site Based Team

REPORTS TO : Program Manager - Site Based Match Support

LOCATION : Hybrid - Remote and Seattle Office (depending on assigned region)

PAY RANGE : $50,000 DOE Generous benefits including 4 weeks of vacation leave along with 12 sick days and 2 personal days per year , 100% employer paid medical, dental, vision, and long-term disability for employees, 401 (k) employer match and EAP

FLSA STATUS : Non-Exempt, Full-time; evenings and some weekends required

LAST REVIEWED : January, 2024

Our Mission : Big Brothers Big Sisters of Puget Sound provides children facing adversity with strong and enduring, professionally supported, one-to-one relationships, which change lives for the better, forever.

Each employee in Big Brothers Big Sisters of Puget Sound helps to extend the mission of the agency in particular ways as outlined in the position description.

The essential functions of the position include, but are not limited to the following :

JOB SUMMARY :

Are you a person who is passionate about working closely with middle school students and school communities? Are you committed to equity for students?

Do you thrive on thinking out-of-the-box? Do you work well in a team environment to meet goals and objectives? At Big Brothers Big Sisters of Puget Sound our team strives to sponsor and promote innovative partnerships between students, families, mentors, and the community.

Our Bigs in Tech program matches students from McClure Middle School, Broadview-Thomson K-8, and Orca K-8 with community volunteer mentors.

Bigs in Tech students meet monthly during school with their mentor. The BIT Match Support Specialist is expected to be on campus at their school sites to deliver programming and support once a month for each cohort.

Students in the Bigs in Tech program have amazing strengths and come from a variety of backgrounds. Our mentors are expected to focus on and uplift the strengths and experiences of students and support them in their goals and aspirations.

This Match Support Specialist will facilitate our STEAM and SEL focused curriculum.

The Bigs in Tech Match Support Specialist will be working closely with middle school students, families, school staff and administrators, and our community and corporate partners.

You will connect students with positive adult mentors who empower student's growth and confidence. By maintaining contact with matched mentor pairs, you will ensure meaningful and viable ongoing relationships.

The Match Support Specialist will also participate in recruiting, interviewing and training volunteer mentors and students.

The Match Support Specialist should possess the drive to meet or exceed goals and build capacity for future growth.

JOB RESPONSIBILITIES :

• Conduct timely volunteer enrollments, including individual orientations, interviews, and completion of any other enrollment processes.
• Conduct youth enrollments in-person, virtually, or in their home including parent / guardian and child interviews, child safety education and enrollment processes.

Assess and refer families for alternative or additional services as needed.

• Review all enrollment information and assessments and make recommendations for participation in the program based on this information
• Meet with and support students in the program through Bigs in Tech established sessions and in one-on-one in-person meetings.
• Coach and support match (mentor and student / family) if issues occur.
• Identify the needs for and conduct outreach for new volunteers and students. Collaborate with the Marketing Team to ensure enough volunteer mentors are secured to match each student enrolled.
• Manage and support a caseload through the entire process.
• Lead orientation and training sessions for teachers, volunteer mentors, families, students, and community and corporate partners.
• Organize and assess available student data.
• Maintain documentation to assure accountability, effectiveness, and efficiency.
• Communicate and coordinate with school personnel to establish mentoring programs within school; work with school staff to recruit youth to participate, and assess individual match needs as necessary.
• Determine matches and facilitate match meetings in accordance with the volunteer, youth, and teacher schedules. Relay student-volunteer match information to parent / guardian.
• Facilitate contact between youth and volunteers, particularly during summer months.
• Host year-end match appreciation party at each school site on caseload. Create and distribute invitations to matches, procure food items, and plan appropriate activities.

Participate in required agency trainings / on-going professional development / coaching in the areas of :

• Race and Equity
• LGBTQ Competency and Support Strategies
• Youth Development Best Practices
• Trauma Informed Practices
• Apply the practices and principles attained in your BBBSPS training / on-going professional development / coaching to all mentors, mentees, and families.
• Agency Support Responsibilities
• Establish, monitor and meet goals for new match growth, match length, support contact compliance, and customer satisfaction.
• Coordinate with other departments to identify possible partners and partnerships, staff and promote agency events, and provide support for other efforts as necessary.
• Utilize educational opportunities and related resources to improve agency service.
• Promote and maintain cooperative working relationships with other community organizations.
• Other duties as assigned by the Interim Program Manager or the Chief Program and Impact Officer.

Requirements

JOB QUALIFICATIONS and DESIRED CHARACTERISTICS

• Bachelor's degree or equivalent combination of education and relevant work experience.
• Fluent in Spanish not required, but preferred
• Access to reliable automobile, valid driver's license, auto insurance required
• Willingness and ability to support the organization's efforts to enhance diversity, equity and inclusion. Must be comfortable working with a range of races, gender identities, sexual orientations, religious beliefs, languages, and socioeconomic backgrounds.
• Understanding of child development and family dynamics
• Understanding of issues / barriers that impact children and families from underserved populations
• Effective collaboration skills with internal and external colleagues
• Able to collect meaningful data and draw solid conclusions
• Proficient in Microsoft Word, Excel, Teams, Outlook, Zoom (other virtual meeting platforms)
• Able to work independently exercising good judgment, decision-making and problem-solving skills in a remote working environment
• Able to succeed in a fast-paced environment required
• Able to work with confidential information required
• Access to reliable internet - please reach out to BBBSPS for support if necessary
• Available to work evenings and weekends as needed
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone

COMPETENCIES NEEDED TO BE SUCCESSFUL WITHIN OUR ORGANIZATION : We work with each employee to generate professional development plans that reinforce skill-building and demonstration of growth in each of the following competencies.

Core Competencies

• Accountability / Workload Management
• Understanding of SEL (Social and Emotional Learning) competencies
• Customer Service Orientation
• Growth Mindset, Adaptability
• Anti-Racist focus and mindset
• Collaboration
• Expertise in Area of Focus

Leadership Competencies

• Develops & Motivates Others
• External Relationship Builder
• Team Effectiveness
• Emotional Intelligence
• Organizational Growth Orientation
• Problem-Solving
• Initiative & Results Driven

WORK ENVIRONMENT :

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Routine office environment and school environment. You will be on campus / site 2 days of the week and will be in a hybrid work from home / in office the other days.
• Frequent independent travel.

talk; and hear. Employees must occasionally lift and / or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Work environment : The noise level in the work environment is usually moderate.
• Online / Phone Time : 50% - 60% of time work will be spent checking in, coaching and contacting volunteers, parent / guardians, and students.
• Curriculum and Planning Time : 30% - 50% of time will be dedicated to further strengthening curriculum and planning events and classes

Equal Employment Opportunity

BBBSPS is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation.

The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Last updated : 2024-02-22