PROGRAM SPECIALIST

Founded in 1957, Big Brothers Big Sisters of Greater Chattanooga is the area’s largest youth mentoring organization. Our vision is that all youth achieve their full potential and our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our work is guided by our core agency values.

Integrity – We champion integrity in how we execute our programs with open, honest communication.

Thought Leadership – We drive creative thinking in the youth mentoring space.

Diversity, Equity, and Inclusion – We are intentionally inclusive in who we serve, who we are, and what we represent to the community at large.

Safety – We prioritize safety, and all our decisions are driven by the safety of the youth and their families, our volunteers, and our staff.

Excellence – We deliver high-quality program support as evidenced by the metrics for safety, customer service, and long-term impact.

Enthusiastic Contribution – We view our people and the people we work with as a gift. We show it by adding value to every person and situation we encounter.

Position Summary
The Program Specialist is a full-time position responsible for supporting volunteer mentors and mentees in mentoring relationships and implementing facilitated E-Mentoring and Workplace Mentoring programs. This position provides ongoing guidance and support to Littles and Volunteer Bigs in mentoring relationships on a regular basis. The Program Specialist monitors mentoring interactions and offers insights and advice to ensure child safety, facilitate healthy relationship development and promote positive youth outcomes. This position also facilitates class sessions for the E-Mentoring program and
Workplace Mentoring program and creates strategic partnerships to recruit additional partners and volunteers for this program. This position reports directly to the Big Futures Manager.

Essential Job Duties

General

- Ensures high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job functions.

- Participates in team and program events throughout the year including team meetings, program activities, and staff meetings.

- Assists with match activities, recruitment events, fundraising and other agency group events as needed.

- Maintains up-to-date, accurate and detailed documentation and database records according to Big
Brothers Big Sisters standards.

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PROGRAM SPECIALIST

- Supports a culture of philanthropy by identifying and fostering potential donor relationships, potential corporate/business/community partnerships and engaging in events which benefit the agency.

- Shares with the Development Team potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.

- Assists with grant reporting as pertaining to program area.
- High degree of collaboration with other program staff to ensure smooth transition among functions.
- Stays current on program initiatives, training opportunities, and volunteer training updates from Big

Brothers Big Sisters of America.
- Carries out additional duties as assigned by supervisor.

Beyond School Walls and E-Mentoring
- Responsible for the design, implementation, and support for the E-Mentoring program and some

Beyond School Walls workplace mentoring partnership sites.
- Works directly with and builds strong partnerships with selected schools, corporate and business partners, and enhancement partners to promote safe and positive one-to-one mentoring relationships.
- Oversees and completes volunteer and child interviews and any other enrollment processes.
- Recruits program participants by implementing and participating in outreach strategies to recruit youth and volunteers.
- Plans and facilitate weekly mentoring classes for mentees at participating schools, including discussion of weekly curriculum and facilitating group activities for mentor-mentee meetings.
- Organizes and facilitates mentor-mentee events that will enhance positive relationship development, socio-emotional skills, and academic skills (i.e. career workshops, college tours, end-of-year events), overseeing all logistics, content, and budgets.

- Learns and implements the curriculum and e-mentoring platform.
- Leads orientation and training sessions for teachers, volunteers, students, and businesses.
- Works closely with school and site staff to ensure mentoring pairs are provided the space, resources, and support needed while on site.
- Gathers data from the school and match participants as to measure outcomes and program needs.
- Continually assesses the match relationships focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Match support is provided on a frequency according to BBBS standards at a minimum.

- Assesses and refers families for additional services as needed.
- Effectively utilizes survey tools to assess match impact on youth development and in meeting BBBS standards.
- Maintains up-to-date and accurate paperwork, documentation, and database records for all participants according to Big Brothers Big Sisters standards.

E-Mentoring Program

Key Qualifications:
- Belief in Big Brothers Big Sisters mission and potential of the youth we serve
- Ability to use Microsoft Office/Office 365
- Ability to adapt to new technology tools (Salesforce and Dialpad are two major tools in this role)
- Ability to develop trust and rapport among youth clients and volunteers

- Ability to multi-task between tasks and projects

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PROGRAM SPECIALIST

- Ability to manage a classroom
- Commitment to advancing diversity, equity, and inclusion
- Excellent oral and written communication skills

- Coachable, including taking and receiving actionable feedback
- Can work well in teams
- Assumes the best in people
- A Bachelor’s degree in Human Services, Education, Social Work or related field

- Ability to work some evenings and weekends
- Reliable transportation

Benefits
- 100% Employer Paid Health Insurance, Dental, Vision, and Short-Term Disability
- 10 Vacation Hours and 10 Sick Hours Accrued Each Month
- Salary: $35,600
- *Big Brothers Big Sisters is currently testing a 4-day workweek (Full Time – 32 Hours) with 100% being in-office. This is a 4-month trial period to see if this is beneficial for the organization and its employees.

To Apply:
If you qualify for this position and are passionate about our mission, we look forward to meeting you. Please apply at: https://bbbs.tfaforms.net/f/jobapplication. If you have questions please reach out to:

Liane Cooper, Office Manager
Big Brothers Big Sisters of Greater Chattanooga
*No Phone calls Please

Employment with BBBSGC is at-will. BBBSGC provides equal employment opportunities to all qualified individuals and prohibits discrimination against and harassment of any employee or any applicant for employment because of race, color, national or ethnic origin, age, religion, disability, gender, sexual orientation, gender identity and expression, or veteran status. BBBS of Greater Chattanooga has a Zero
Tolerance Policy for discrimination in our workplace.

Revised 2-2023

Job Type: Full-time

Pay: $35,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chattanooga, TN 37404: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location