Position Summary: Dynamic opportunity to change lives! Join our team and become part of a 65 year old tradition in the Valley! We witness the mission of the organization in action every single day. The Program Specialist is in the unique position to work with the children, families and volunteers in our program. The Program Specialist is responsible for the assessment of volunteers, parents/guardians and clients, making appropriate matches, and providing on-going support to matches in compliance with national standards and agency policies. They guide volunteers and families to ensure long-term, caring relationships between matches while focusing on positive outcomes for youth.

Essential Responsibilities, Competencies & Behaviors:

• Identify suitable potential matches and conduct in-person match introduction meetings.

• Provide on-going support through in-person, email or telephone contact for the assigned matches to achieve length of match, closure and outcome evaluation goals.

• Communicate openly with all stakeholders in a manner that is productive, respectful, and sensitive to diversity.

• Engage & steward volunteers throughout enrollment and match relationship.

• Provide on-going resources to caseload including, but not limited to: crisis intervention and referrals for counseling; advocacy; information and referrals to access resources and problem resolution.

• Provide accurate and timely documentation in database

• Maintain accurate standardized file documentation for each match.

• Return calls promptly and follow through with commitments

• Assist with written and verbal translation and support for Spanish speaking participants

• Assist with group match meetings, match events, and coordination of services

• Assist with fundraising and recruitment efforts

• Work effectively with partnering sites, funders, and schools if needed

• All other duties as assigned.

Education: (Minimum & preferred educational requirements necessary to perform this job successfully):

• Must possess a minimum of a Bachelor’s Degree from an Accredited University.

Related Work Experience:

• 3-5 year proven track record in social services or in appropriate transferable responsibilities

• Demonstrated fluency in Spanish language (reading, writing, and speaking)

Agency Core Values:

Ability to demonstrate, understand and apply our workplace values listed below. These are embedded in all roles and responsibilities, and will be considered during all aspects of employment.

• We Ignite Potential

We bring out the best in our Bigs, Littles & Families, Staff & Community

We talk beyond today

We believe in what’s possible

We focus on sustained positive outcomes for youth

• We are Ambitious

We promote collaboration

We take initiative for our own growth and hold ourselves accountable

We are innovative; creative in thought and problem solving

We provide opportunities for youth to thrive

• We are Committed to Greatness

We are Customer Service focused ALWAYS

We are agile and can change gears comfortably

We keep safety in the forefront

We offer solutions, not excuses

• We Fuel Diversity

We are committed to equity and inclusion

We honor everyone as individuals

We create an atmosphere of respect and acceptance

We develop programming that reflects our community

Skills and Knowledge:

• Knowledge of child safety indicators.

• Excellent communications skills

• Proficient computer skills (equivalent to keyboarding at 45 wpm), MS Office Suite

• Demonstrated integrity

Time Required: (Time period the classification is typically expected to perform as a fully trained employee)

• All new employees shall observe a 90 day introductory period.

Travel Requirements:

• Regular local travel

• Must have reliable transportation

Work Environment/Physical Requirements: (Specific work place conditions and/or physical abilities that are related to and/or required by this job)

• Moderate lifting, not to exceed 20 pounds, may occur from time to time.

Equal Employment Opportunity

BBBSAZ provides equal employment opportunities to all qualified individuals without regard to race, religion, national origin, color, gender, marital status, sexual orientation, gender identity, veteran status, or disability.

BBBSAZ will comply with all federal, state and local anti-discrimination laws.

Americans with Disabilities Act

Applicants, as well as employees, who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSAZ may change the specific job duties with or without prior notice based on the needs of the organization.

Closing date: Monday, June 3, 2024, at 12:00 pm (MST)

Job Type: Full-time

Pay: $20.43 per hour

Expected hours: 80 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Patient demographics:

• Adults
• Children
• Older adults

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Application Question(s):

• Would you be comfortable submitting a background check upon hire?

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Phoenix, AZ 85016