26 Member Services Assistant Manager Jobs in Allen, TX
Big Blue Swim School is Hiring a Member Services Assistant Manager Near Allen, TX
- Due to compliance and tax reasons, candidates MUST be based in Illinois, Georgia, Texas, Virginia or Kansas
- Oversee daily performance of all staff and report any concerns or trends to MSC Manager
- Ensures daily tasks are delegated and/or completed in a timely manner
- Ensures representatives consistently meet all key metrics and comply with all applicable guidelines
- Handle call escalations and any necessary service recovery in a timely manner
- Engages in problem solving issues for representatives and customers
- Maintain regular communication with staff including one on one meetings and facilitating team huddles
- Facilitates training and any necessary coaching
- Supports the quality assurance program with some interaction reviews in CXOne
- Attend meetings with department leadership and business partners outside of Member Services
- Help maintain positive team morale
- Remain up to date on all guidelines, processes, and policies impacting Member Services
- 1 years of contact center leadership experience.
- Experience with Nice CXOne or similar cloud contact center software is a plus.
- Excellent time management skills.
- Excellent verbal and written communication skills. Must be comfortable leading and facilitating meetings.
- Detail oriented with the ability to multitask and be agile in a fast-paced environment. A successful candidate will be able to demonstrate their ability to quickly drive impact on a small team as a self-starter who can thrive in a remote environment.
- Ability to maintain confidentiality and avoid bias.
- Comprehensive medical, dental, vision, and other health related benefits
- Performance based bonus opportunity
- Competitive paid time off including vacation, sick and holiday
- 401k/retirement planning
- Work from Home
- Professional development opportunities in a growing organization
Job Summary
Full Time
Education & Training Services
$70k-88k (estimate)
04/18/2024
06/17/2024
bigblueswimschool.com
WILMETTE, IL
100 - 200
2009
MELISSA HAMMOND
$5M - $10M
Education & Training Services
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About Big Blue Swim School
A swim lesson at Big Blue is unlike any other. We understand how important your childs safety around the water is to you which is why we are the first to combine world-class swim instruction with an unbeatably easy experience for the entire family. Read more Watch your childs confidence grow in and out of the pool with our experienced staff of full-time teachers who understand the importance of providing your child with a consistent face each week. Our step-by-step program gets big results and tons of smiles. Track your childs progress from your phone, tablet, or desktop. You will love our eas...y, flexible registration process that allows you to schedule all your kids into the same half-hour time slot with one click. Oh, and dont forget about our super flexible make-up policy for free makeup lessons! Dont worry about chattery teeth because our 90-degree pools and warm, hand-held showers make getting in and out of the pool completely painless. Our carpeted lobby and extra-large train tables allow for your little ones to move around freely and safely while having fun. It all adds up to BIG, confidence-building moments at Big Blue!
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The job skills required for Member Services Assistant Manager include Customer Service, Leadership, Written Communication, Coaching, Planning, Professional Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Assistant Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Assistant Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Assistant Manager positions, which can be used as a reference in future career path planning. As a Member Services Assistant Manager, it can be promoted into senior positions as a Managed Care Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Assistant Manager. You can explore the career advancement for a Member Services Assistant Manager below and select your interested title to get hiring information.
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